I installed an additional ToggleLink switch (2466S). The switch works just fine in manual mode turning the lights on and off. When attempting to get the device recognized by the system, it fails.

The process I used was:
a) I selected "New" device.
b) Named it.
c) Then selected "Define and sync".
d) In the window I entered the device address then "start".

I get an error window saying "device is not responding". Letting it run it then gives a new window saying "failed to establish a link with the device".

Things I have tried:
a) Changing the device hardware (I had a spare). Same problem.
b) Linking the device using the controller and setting the device without entering the device address. Same problem.

I have two controllers, on opposite circuits. Other devices work just fine (another 2466 switch and two 2457 LampLinks).

Any ideas?

Gary

Copy/paste the entries from the event log window when you try to do a define and sync into a follow-on post.

Thanks for the quick response Jay.

Weird. I tried it now and it worked, though barely. I say barely because I still got the initial error message "device not responding".

Here was the log for my failed attempts, and after that is the log for the ultimately successful attempt.. Can you see anything that might lead you to a conclusion about what was happening? I ask because I'm going to add another switch tomorrow.

Regards,
Gary

Code: Select all

2012-03-09 14:09:10   PowerLinc   Linking - entered discovery linking mode (240 seconds)
2012-03-09 14:09:30   PowerLinc   Linking - syncing PowerLinc links (address 19.78.21)
2012-03-09 14:09:30   PowerLinc   Linking - . . adding: INSTEON plc link to controller 19.A2.39, flags 03, group 01, data 00 00 FF
2012-03-09 14:09:30   PowerLinc   Linking - . . adding: (not added -- probably already exists)
2012-03-09 14:09:30   PowerLinc   Linking - sync complete
2012-03-09 14:09:30   PowerLinc   Linking - sending id request for device information
2012-03-09 14:09:30   PowerLinc   Linking - PowerLinc links updated
2012-03-09 14:09:36   PowerLinc   Linking - no id request response from device
2012-03-09 14:09:36   PowerLinc   Linking - sending id request for device information
2012-03-09 14:09:42   PowerLinc   Linking - no id request response from device
2012-03-09 14:09:42   PowerLinc   Linking - sending id request for device information
2012-03-09 14:09:48   PowerLinc   Linking - no id request response from device
2012-03-09 14:09:48   PowerLinc   Linking - sending id request for device information
2012-03-09 14:09:54   PowerLinc   Linking - no id request response from device
2012-03-09 14:09:54   PowerLinc   Linking - sending id request for device information
2012-03-09 14:10:00   PowerLinc   Linking - no id request response from device
2012-03-09 14:10:00   PowerLinc   Linking - sending id request for device information
2012-03-09 14:10:06   PowerLinc   Linking - no id request response from device
2012-03-09 14:10:06   PowerLinc   Linking - sending id request for device information
2012-03-09 14:10:13   PowerLinc   Linking - no id request response from device
2012-03-09 14:10:13   PowerLinc   Linking - sending id request for device information
2012-03-09 14:10:19   PowerLinc   Linking - no id request response from device
2012-03-09 14:10:19   PowerLinc   Linking - sending id request for device information
2012-03-09 14:10:25   PowerLinc   Linking - no id request response from device
2012-03-09 14:10:25   Error   Linking - device failed to send identification information
2012-03-09 14:10:25   Error   linking failed

Code: Select all

 
2012-03-09 17:07:17   PowerLinc   Linking - entered discovery linking mode (240 seconds)
2012-03-09 17:07:27   PowerLinc   Linking - syncing PowerLinc links (address 19.78.21)
2012-03-09 17:07:27   PowerLinc   Linking - . . adding: INSTEON plc link to controller 19.A2.39, flags 03, group 01, data 00 00 FF
2012-03-09 17:07:27   PowerLinc   Linking - . . adding: (not added -- probably already exists)
2012-03-09 17:07:27   PowerLinc   Linking - sync complete
2012-03-09 17:07:27   PowerLinc   Linking - sending id request for device information
2012-03-09 17:07:27   PowerLinc   Linking - PowerLinc links updated
2012-03-09 17:07:33   PowerLinc   Linking - no id request response from device
2012-03-09 17:07:33   PowerLinc   Linking - sending id request for device information
2012-03-09 17:07:39   PowerLinc   Linking - no id request response from device
2012-03-09 17:07:39   PowerLinc   Linking - sending id request for device information
2012-03-09 17:07:46   PowerLinc   Linking - no id request response from device
2012-03-09 17:07:46   PowerLinc   Linking - sending id request for device information
2012-03-09 17:07:52   PowerLinc   Linking - no id request response from device
2012-03-09 17:07:52   PowerLinc   Linking - sending id request for device information
2012-03-09 17:07:55   PowerLinc   Linking - sending id request for device information
2012-03-09 17:07:58   PowerLinc   Linking - received module button pressed from 19.A2.39
2012-03-09 17:08:00   PowerLinc   Linking - sending id request for device information
2012-03-09 17:08:05   PowerLinc   Linking - sending id request for device information
2012-03-09 17:08:06   PowerLinc   Linking - received id request response from 19.A2.39
2012-03-09 17:08:06   PowerLinc   Linking - received duplicate id request response
2012-03-09 17:08:07   PowerLinc   Linking - received duplicate id request response
2012-03-09 17:08:10   PowerLinc   Linking - initializing remote device "FR switch" (address 19.A2.39, firmware version 3A)
2012-03-09 17:08:17   PowerLinc   Linking - initialize complete
2012-03-09 17:08:17   PowerLinc   Linking - syncing remote device "FR switch" (address 19.A2.39, firmware version 3A)
2012-03-09 17:08:20   PowerLinc   Linking - syncing all links
2012-03-09 17:08:24   PowerLinc   Linking - . . adding: PowerLinc responder for group 1 (inserting new link at 0FF8)
2012-03-09 17:08:27   PowerLinc   Linking - comparing local and remote links
2012-03-09 17:08:27   PowerLinc   Linking - compare complete
2012-03-09 17:08:27   PowerLinc   Linking - sync complete
2012-03-09 17:08:27   PowerLinc   Linking - device 19.A2.39 links updated
2012-03-09 17:08:38   PowerLinc   Linking - exited linking mode
2012-03-09 17:08:42   Sent INSTEON   "FR switch" status request (received: 0)


It's a signal issue (99% sure), maybe noise. Either something is periodically making noise or it's located right on the edge of signal range. Try moving your Access Points around some - that might change the signal path and strengthen the circuit that the TL is on.

OK. Signal issue makes sense.

Jay, can you help me to understand what devices constitute an Access Point?

I'd hate to randomly move a wall outlet device (2457 LampLinc) only to find out that it was irrelevant.

Regards,
Gary

Any dual-band module is an AccessPoint, so if you have a dual-band LampLinc then that would work. There are also dedicated AccessPoint RF modules, which functionally is the same minus the lamp controlling ability. The PowerLinc 2413U (but not the 2412U or 2414U) is also dual-band, so that can act as one side of the bridging. Of course, moving the PowerLinc to a different outlet might be a bit more difficult since it is tethered to your Mac by the USB cable.

i am having a similar issue. Here is my log:

PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
PowerLinc Linking - sending id request for device information
PowerLinc Linking - no id request response from device
Error Linking - device failed to send identification information
Error linking failed
PowerLinc Linking - entered discovery linking mode (240 seconds)
PowerLinc Linking - exited linking mode

Thoughts?

Sounds like the same problem -- either signal noise or you don't have enough RF modules to bridge your 110V power legs. How many modules do you have, and what exact models are they? And which PowerLinc do you have?