I have been happily using my Indigo remotely via my iPhone 3gs. However, it was a few weeks since the last time I used it and in that time I may have uploaded software updates for the iPhone. In any case, I can easily use my iPhone to operate Indigo when I am on my home network, but can no longer do it remotely. Now when I try to use it, it says it is connecting via the AT&T network and sure enough the devices show up, but when I try to turn a light on or off, nothing happens-- either on the iPhone or at my home, as monitored by remote cameras.

Hopefully this is a small issue and one that is easy to fix but I have no idea what to do. I have entered my user name and password but that made no difference... Any suggestions will be greatly appreciated... Thanks for taking the time to read this.

Geoff

Geoffb wrote:I have been happily using my Indigo remotely via my iPhone 3gs. However, it was a few weeks since the last time I used it and in that time I may have uploaded software updates for the iPhone. In any case, I can easily use my iPhone to operate Indigo when I am on my home network, but can no longer do it remotely. Now when I try to use it, it says it is connecting via the AT&T network and sure enough the devices show up, but when I try to turn a light on or off, nothing happens-- either on the iPhone or at my home, as monitored by remote cameras.

Hopefully this is a small issue and one that is easy to fix but I have no idea what to do. I have entered my user name and password but that made no difference... Any suggestions will be greatly appreciated... Thanks for taking the time to read this.

Geoff

Are you using Prism for remote access? If so, can you use the web pages successfully? Does anything show up in the Indigo log when you try to control via Edge/3G? Note, you can turn off the wireless network on your iPhone to diagnose while you're at home.

HI Jay and thanks for your help... My understanding is that I am using Prism to access Indigo at home, when I am away... this is what I did to try to answer your question. On my iPhone, under settings, I turned of WiFi so that Indigo on my iPhone wouldn't connect via WiFi. Then I went to the Indigo application on my iPhone.. it took a few seconds then it said it was connected via the 3G network, not my WiFi. The device pages appeared but again, I wasn't able to effect any actions and nothing reflecting an attempt showed up on the Log, as it did when I was connected via WiFi. When I selected Control Pages via the iPhone app, nothing showed up there so I wasn't able to try anything there. I even restarted the reflector, I think, anyway. I have posted the log below for you to look at...again, thanks for your help.

Geoff

Oct 17, 2009 3:38:19 PM
Starting Indigo Server version 4.1.1
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Bonjour registered "Indigo - My House 1"
Indigo Cocoa client authenticated
SQLite client authenticated
SQLite client connected to Indigo Server
SQLite client connected to sqlite_db
SQLite logging all device state changes
SQLite logging all variable value changes
SQLite client connected to Indigo Server
SQLite client connected to sqlite_db
SQLite logging all device state changes
SQLite logging all variable value changes

Oct 17, 2009 3:38:23 PM
Connected to SmartHome PowerLinc USB E
PowerLinc address 11.F3.28, firmware version 2.13
WebServer client authenticated
WebServer started on port 8176 -- digest authentication enabled
Reflector starting reflector connection to https://sabre.goprism.com
PowerLinc standalone operation disabled
Indigo directly controlling automation logic

When it is not working, what happens if you launch Safari on your iPhone and try to connect to:

https://sabre.goprism.com/

And what about just connecting to some other site like Google:

http://google.com/

HI Matt, thanks for adding your suggestions.... from my iPhone I was able to log onto the Prism website and see all my devices but again, nothing happened when I tried to turn something on or off....I can also log onto Google as well from my iPhone without any problems... the log didn't record any activity but did show that the reflector connection test failed and maybe you can figure out something from that... thank you for your time.

Geoff

Oct 17, 2009 5:19:00 PM
Received X10 A1 off
Sent X10 A1 off
Received X10 A1 off
Sent X10 A1 off
Received X10 A1 on
Sent X10 A1 on
Error reflector connection test failed: [Errno socket error] timed out
Killing 17034 using SIGTERM
Reflector restarting reflector connection to https://sabre.goprism.com
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 off
Sent X10 A1 off
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on

Oct 17, 2009 5:20:26 PM
Received X10 A1 off
Sent X10 A1 off
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on

Oct 17, 2009 5:21:19 PM
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 off
Received X10 A1 off
Sent X10 A1 off
Sent X10 A1 off
Received X10 A1 on
Received X10 A1 off
Sent X10 A1 on
Sent X10 A1 off
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Received X10 A1 on
Received X10 A1 on
Sent X10 A1 on
Sent X10 A1 on

Oct 17, 2009 5:22:58 PM
Received X10 A1 off
Sent X10 A1 off
Received X10 A1 off
Received INSTEON "Insteon garage motion detector " off (button 1)
Sent X10 A1 off
Received X10 A1 off
Sent X10 A1 off
Received X10 A1 off
Sent X10 A1 off

Oct 17, 2009 5:26:32 PM
Received X10 A2 on
Sent X10 A2 on

Oct 17, 2009 5:31:31 PM
Received INSTEON "Hall Lights Near Bedroom" on

Oct 17, 2009 5:32:05 PM
Received INSTEON "Hall Lights Near Bedroom" off

Do you have more than one Mac, and if so did you maybe copy over the Indigo settings files from that Mac? Based on what you are seeing, which is that it connects but nothing is logged or happens when you click on things, it makes me think that you are not connecting to the Mac that is really connected to your power line interface.

No wonder you call your company Perceptive!! Just about the time this all happened I had just purchased a new iMac and used the feature that allows you to connect the two together to copy everything from one to the other. My older computer is at work and I will have to wait till I go back tomorrow to remove the Indigo software which, as you correctly determined, is not connected to the Power module, unless there is another way to force it to connect to the correct computer at home. I will let you know how I make out. Thanks for the information!!!

Geoff

Sigh....Matt and Jay, unfortunately, having Indigo installed on another computer turned out NOT to be the problem. When I got to work yesterday, I looked for Indigo in the application folder and it wasn't there which leads me to believe that I had already uninstalled it previously. There may be other components installed that I did not find when removed it but I wouldn't know where they might be, and if they would even cause the problem I am having...

If you have any other recommendations I would love to hear them... Thanks

Geoff

From the Terminal application what does the following return:

Code: Select all

ps -axwww | grep Indigo

This is what I got from running that command on the computer at work where I am now. Did you want me to run it from the one at home too?

geoff

ps -axwww | grep Indigo


Last login: Tue Oct 20 10:12:03 on console
You have mail.
Macintosh:~ bgeoffreyburnham$ ps -axwww | grep Indigo
222 ?? 0:10.22 /Library/Application Support/Perceptive Automation/Indigo 4/IndigoServer.app/Contents/MacOS/IndigoServer
262 ?? 0:08.62 python /Library/Application Support/Perceptive Automation/Indigo 4/IndigoWebServer/IndigoWebServer.py -i1176 -w8176 -cfn
263 ?? 0:03.70 python /Library/Application Support/Perceptive Automation/Indigo 4/IndigoSqlClient/IndigoSqlClient.py -i1176
266 ?? 0:00.04 ssh -N -F/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config -i/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/id_rsa -R1234:127.0.0.1:8176 prism@goprism.com
1809 ttys000 0:00.00 grep Indigo
Macintosh:~ bgeoffreyburnham$
Macintosh:~ bgeoffreyburnham$
Macintosh:~ bgeoffreyburnham$

This is showing the Indigo Server is still installed on your work Mac. Delete this entire folder, then reboot:

Code: Select all

/Library/Application Support/Perceptive Automation/Indigo 4/

Geoffb wrote:This is what I got from running that command on the computer at work where I am now. Did you want me to run it from the one at home too?

geoff

ps -axwww | grep Indigo


Last login: Tue Oct 20 10:12:03 on console
You have mail.
Macintosh:~ bgeoffreyburnham$ ps -axwww | grep Indigo
222 ?? 0:10.22 /Library/Application Support/Perceptive Automation/Indigo 4/IndigoServer.app/Contents/MacOS/IndigoServer
262 ?? 0:08.62 python /Library/Application Support/Perceptive Automation/Indigo 4/IndigoWebServer/IndigoWebServer.py -i1176 -w8176 -cfn
263 ?? 0:03.70 python /Library/Application Support/Perceptive Automation/Indigo 4/IndigoSqlClient/IndigoSqlClient.py -i1176
266 ?? 0:00.04 ssh -N -F/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config -i/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/id_rsa -R1234:127.0.0.1:8176 prism@goprism.com
1809 ttys000 0:00.00 grep Indigo
Macintosh:~ bgeoffreyburnham$
Macintosh:~ bgeoffreyburnham$
Macintosh:~ bgeoffreyburnham$

Ah ha. So, while you may have deleted the Indigo client application, which resides in the Applications folder, you didn't delete the server app and the launch document that starts it up automatically. This is the problem. What you'll want to do is delete:

/Library/Application Support/Perceptive Automation/Indigo 4/ (the entire folder - that's the Library folder at the top level of your hard drive)
~/Library/LaunchAgents/com.perceptiveautomation.IndigoServer2.plist (that's the Library folder in your user folder)

Then reboot and rerun the ps command Matt gave you from above. It should result in only a single line that says "grep Indigo".

Here is what I got after I removed both folders as you recommended and restarted. I think its what you said I should get Jay...

Last login: Tue Oct 20 12:06:50 on console
You have mail.
Macintosh:~ bgeoffreyburnham$ ps -axwww | grep Indigo
384 ttys000 0:00.00 grep Indigo
Macintosh:~ bgeoffreyburnham$

BINGO!!!! That did it!!! I was able to turn on and off a light remotely!!!! Thanks so much Matt and Jay....its a funny thing.. your program is so well written, that it hardly ever needs any attention or maintenance. But because of that, when it does have an issue, its sometime hard to for users like me to find out the answer... simply because IT JUST WORKS!!!!

Thanks again....

Geoff

Great -- glad it is up and working smoothly now!