2413U suddenly stops receiving INSTEON signals

Posted on
Sun Oct 24, 2010 1:39 pm
ethank offline
Posts: 55
Joined: Oct 12, 2006

2413U suddenly stops receiving INSTEON signals

I have a 2413U that up until yesterday was working perfectly. Now it won't receive Insteon signals, but it will send them properly. The script that probes my network finds 97.8% reliability to get statuses and send stuff to all the devices.

Around the time this broke, I saw this in the logs:


2010-10-23 19:30:02 Error unexpected standard message type (expected extended message type flag)


After that, it's not receiving Insteon messages. Is this a faulty controller? I've restarted, etc.

Posted on
Sun Oct 24, 2010 3:51 pm
matt (support) offline
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Location: Texas

Re: 2413U suddenly stops receiving INSTEON signals

Have you tried unplugging the 2413U from the outlet for 10+ seconds?

It sounds like the links database may have become corrupt (or cleared). That would prevent the 2413U from reporting unsolicited (not status request) commands from modules. From the preferences dialog press the Interface Options... button, and then you will see a button to resync the links in the PowerLinc.

Image

Posted on
Sun Oct 24, 2010 3:55 pm
berkinet offline
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Location: Berkeley, CA, USA & Mougins, France

Re: 2413U suddenly stops receiving INSTEON signals

ethank wrote:
... I've restarted, etc.

If the 10 second unplug does not work, you might try doing a factory-reset?
The 2413U Quick-Start Guide wrote:
• To reset PowerLinc Modem to its original factory setting, unplug it from the wall outlet and wait 10 seconds. Press & hold its Set button, plug it back in, continue holding the Set button for 3 seconds and then release.
    After several seconds, the Status LED should turn on, indicating a reset is complete

You will then need to resync all your devices as Matt has described.

Posted on
Sun Oct 24, 2010 4:13 pm
ethank offline
Posts: 55
Joined: Oct 12, 2006

Re: 2413U suddenly stops receiving INSTEON signals

Did a reset and resync. All the devices sync fine, but it is not receiving any insteon signals. Not from wireless devices (remote and motion) or any switches.

I can send status request and it'll update, I can turn on and off lights, but nothing else. I tried multiple outlets too and swapped USB cables just in case.

Posted on
Sun Oct 24, 2010 4:18 pm
matt (support) offline
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Location: Texas

Re: 2413U suddenly stops receiving INSTEON signals

Did you resync the remote INSTEON modules, or the PowerLinc itself? I think the problem is with the PowerLinc's links database which can be resynced via the Interface Options dialog (in prefs dialog).

If it still fails, then do the PowerLinc resync and copy/paste the results from the Event Log into a post for me.

Image

Posted on
Sun Oct 24, 2010 4:31 pm
ethank offline
Posts: 55
Joined: Oct 12, 2006

Re: 2413U suddenly stops receiving INSTEON signals

Here's from a reset and sync:

Oct 24, 2010 3:22:42 PM
PowerLinc Resetting...
PowerLinc Reset complete (all links cleared)
Error resending previous command (timeout)
PowerLinc Linking - comparing local and powerlinc links
PowerLinc Linking - . missing: remote link not found for persistent link 14.05.55 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0E.9F.42 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0E.99.EA group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 05.4D.59 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 11.9E.4E group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 11.9E.42 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0A.34.7D group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.19.ED group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.75.6A group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.61.79 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.35.75 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.9A.BA group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.62.F3 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0E.99.EA group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.35.75 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.9A.BA group 02 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.9A.BA group 03 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.EE.5C group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.A4.F8 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.A4.36 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.76.D9 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 12.47.19 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.28.55 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.39.1E group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5C.A9 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5A.28 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5B.39 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.72.1D group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5B.E9 group 01 (adding remote link)
PowerLinc Linking - compare complete
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.05.55, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 0E.9F.42, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 0E.99.EA, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 05.4D.59, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 11.9E.4E, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 11.9E.42, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 0A.34.7D, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 15.19.ED, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.75.6A, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.61.79, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.35.75, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 15.9A.BA, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.62.F3, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to responder 0E.99.EA, flags 02, group 01, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to responder 14.35.75, flags 02, group 01, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to responder 15.9A.BA, flags 02, group 02, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to responder 15.9A.BA, flags 02, group 03, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.EE.5C, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.A4.F8, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.A4.36, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.76.D9, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 12.47.19, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.28.55, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.39.1E, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5C.A9, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5A.28, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5B.39, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.72.1D, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5B.E9, flags 03, group 01, data 00 00 FF
PowerLinc Linking - PowerLinc links updated

and here is a full device link resync

Oct 24, 2010 3:23:42 PM
PowerLinc Linking - batch syncing all links for "Thermostat"
PowerLinc Linking - batch syncing all links for "Amy's Globe Lamp"
PowerLinc Linking - batch syncing all links for "Garage"
PowerLinc Linking - batch syncing all links for "Entry Way"
PowerLinc Linking - batch syncing all links for "Remote"
PowerLinc Linking - batch syncing all links for "Garage Door Link"
PowerLinc Linking - batch syncing all links for "Entryway"
PowerLinc Linking - batch syncing all links for "Ethan's Globe Lamp"
PowerLinc Linking - batch syncing all links for "Master Bedroom"
PowerLinc Linking - batch syncing all links for "Master Porch"
PowerLinc Linking - batch syncing all links for "Porch"
PowerLinc Linking - batch syncing all links for "Kitchen Recessed"
PowerLinc Linking - batch syncing all links for "Kitchen Island Light"
PowerLinc Linking - batch syncing all links for "Kitchen Recessed Remote"
PowerLinc Linking - batch syncing all links for "Playroom"
PowerLinc Linking - batch syncing all links for "Dining Room"
PowerLinc Linking - batch syncing all links for "Living Room Recessed"
PowerLinc Linking - batch syncing all links for "Living Room Recessed Remote"
PowerLinc Linking - batch syncing all links for "Front Hallway Recessed"
PowerLinc Linking - batch syncing all links for "Front Hallway Recessed Remote"
PowerLinc Linking - batch syncing all links for "Back Hallway Recessed Remote"
PowerLinc Linking - batch syncing all links for "Back Hallway Recessed"
PowerLinc Linking - batch sync started
PowerLinc Linking - syncing PowerLinc links (address 13.AE.04)
PowerLinc Linking - comparing local and powerlinc links
PowerLinc Linking - . missing: remote link not found for persistent link 14.05.55 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0E.9F.42 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0E.99.EA group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 05.4D.59 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 11.9E.4E group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 11.9E.42 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0A.34.7D group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.19.ED group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.75.6A group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.61.79 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.35.75 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.9A.BA group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.62.F3 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 0E.99.EA group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.35.75 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.9A.BA group 02 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 15.9A.BA group 03 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.EE.5C group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.A4.F8 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 14.A4.36 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.76.D9 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 12.47.19 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.28.55 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.39.1E group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5C.A9 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5A.28 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5B.39 group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.72.1D group 01 (adding remote link)
PowerLinc Linking - . missing: remote link not found for persistent link 03.5B.E9 group 01 (adding remote link)
PowerLinc Linking - compare complete
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.05.55, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 0E.9F.42, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 0E.99.EA, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 05.4D.59, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 11.9E.4E, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 11.9E.42, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 0A.34.7D, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 15.19.ED, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.75.6A, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.61.79, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.35.75, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 15.9A.BA, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.62.F3, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to responder 0E.99.EA, flags 02, group 01, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to responder 14.35.75, flags 02, group 01, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to responder 15.9A.BA, flags 02, group 02, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to responder 15.9A.BA, flags 02, group 03, data FE 1F 00
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.EE.5C, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.A4.F8, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 14.A4.36, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.76.D9, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 12.47.19, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.28.55, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.39.1E, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5C.A9, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5A.28, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5B.39, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.72.1D, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: INSTEON plc link to controller 03.5B.E9, flags 03, group 01, data 00 00 FF
PowerLinc Linking - sync complete
PowerLinc Linking - PowerLinc links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Remote" (address 0A.34.7D, firmware version 33)
PowerLinc Linking - initialize complete
PowerLinc Linking
PowerLinc Linking - syncing remote device "Remote" (address 0A.34.7D, firmware version 33)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data 01 00 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 02, data FE 1F 02
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 03, data FE 1F 03
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 04, data FE 1F 04
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 05, data FE 1F 05
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 06, data FE 1F 06
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group FF, data FF 00 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 02, data FE 1F 02
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 03, data FE 1F 03
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 04, data FE 1F 04
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 05, data FE 1F 05
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 06, data FE 1F 06
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - . . found: PowerLinc responder for group 2
PowerLinc Linking - . . found: PowerLinc responder for group 3
PowerLinc Linking - . . found: PowerLinc responder for group 4
PowerLinc Linking - . . found: PowerLinc responder for group 5
PowerLinc Linking - . . found: PowerLinc responder for group 6
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Remote" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Entry Way" (address 11.9E.4E, firmware version 24)

Oct 24, 2010 3:25:33 PM
Error Linking - initializing failed; remote device might be asleep
PowerLinc Linking
PowerLinc Linking - initializing remote device "Thermostat" (address 14.05.55, firmware version 91)
PowerLinc Linking - initialize complete
PowerLinc Linking
PowerLinc Linking - syncing remote device "Thermostat" (address 14.05.55, firmware version 91)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data 00 52 3E
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 02, data 00 52 3E
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 03, data 00 52 3E
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 04, data 00 52 3E
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - . . found: PowerLinc responder for group 2
PowerLinc Linking - . . found: PowerLinc responder for group 3
PowerLinc Linking - . . found: PowerLinc responder for group 4
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking
PowerLinc Linking - initializing remote device "Amy's Globe Lamp" (address 0E.99.EA, firmware version 33)
PowerLinc Linking - device "Thermostat" links updated
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 2.0 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Amy's Globe Lamp" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Amy's Globe Lamp" (address 0E.99.EA, firmware version 33)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 13.AE.04, flags A2, group 01, data 99 1C 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 13.AE.04, flags A2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Amy's Globe Lamp" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Garage" (address 05.4D.59, firmware version 28)
PowerLinc Linking - initialize complete
PowerLinc Linking
PowerLinc Linking - syncing remote device "Garage" (address 05.4D.59, firmware version 28)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 01.84.68, flags A2, group 02, data FF 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Garage" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Garage Door Link" (address 15.19.ED, firmware version 36)
PowerLinc Linking - . reading: configuration settings
PowerLinc Linking - . . . read: configuration settings 5A
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Garage Door Link" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Garage Door Link" (address 15.19.ED, firmware version 36)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking
PowerLinc Linking - device "Garage Door Link" links updated
PowerLinc Linking - initializing remote device "Entryway" (address 03.61.79, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Entryway" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Entryway" (address 03.61.79, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link (empty record at 0FF0)
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Entryway" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Ethan's Globe Lamp" (address 14.35.75, firmware version 3A)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Ethan's Globe Lamp" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Ethan's Globe Lamp" (address 14.35.75, firmware version 3A)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 13.AE.04, flags A2, group 01, data 99 1C 01
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 13.AE.04, flags A2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking
PowerLinc Linking - device "Ethan's Globe Lamp" links updated
PowerLinc Linking - initializing remote device "Master Bedroom" (address 15.9A.BA, firmware version 36)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 2.0 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Master Bedroom" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Master Bedroom" (address 15.9A.BA, firmware version 36)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 02, data FE 1F 02
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 03, data FE 1F 03
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 04, data FE 1F 04
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 05, data FE 1F 05
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 06, data FE 1F 06
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 07, data FE 1F 07
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 08, data FE 1F 08
PowerLinc Linking - . . . read: INSTEON dev link to controller 13.AE.04, flags A2, group 02, data FF 1F 03
PowerLinc Linking - . . . read: INSTEON dev link to controller 13.AE.04, flags A2, group 03, data FF 1F 04
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - . . found: PowerLinc responder for group 2
PowerLinc Linking - . . found: PowerLinc responder for group 3
PowerLinc Linking - . . found: PowerLinc responder for group 4
PowerLinc Linking - . . found: PowerLinc responder for group 5
PowerLinc Linking - . . found: PowerLinc responder for group 6
PowerLinc Linking - . . found: PowerLinc responder for group 7
PowerLinc Linking - . . found: PowerLinc responder for group 8
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 13.AE.04, flags A2, group 02
PowerLinc Linking - . . match: remote link is identical to persistent link 13.AE.04, flags A2, group 03
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Master Bedroom" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Master Porch" (address 03.62.F3, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Master Porch" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Master Porch" (address 03.62.F3, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Master Porch" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Porch" (address 03.75.6A, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Porch" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Porch" (address 03.75.6A, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Porch" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Kitchen Recessed" (address 03.EE.5C, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 4.5 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Kitchen Recessed" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Kitchen Recessed" (address 03.EE.5C, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 14.A4.F8, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 14.A4.F8, flags A2, group 01, data FF 1C 01
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 14.A4.F8, flags E2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 14.A4.F8, flags A2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Kitchen Recessed" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Kitchen Island Light" (address 14.A4.36, firmware version 39)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.5 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Kitchen Island Light" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Kitchen Island Light" (address 14.A4.36, firmware version 39)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1C 00
PowerLinc Linking - . . . read: INSTEON dev link (empty record at 00F0)
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Kitchen Island Light" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Kitchen Recessed Remote" (address 14.A4.F8, firmware version 39)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.5 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Kitchen Recessed Remote" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Kitchen Recessed Remote" (address 14.A4.F8, firmware version 39)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 03.EE.5C, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.EE.5C, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 03.EE.5C, flags A2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 03.EE.5C, flags E2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Kitchen Recessed Remote" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Playroom" (address 03.76.D9, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Playroom" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Playroom" (address 03.76.D9, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Playroom" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Dining Room" (address 12.47.19, firmware version 37)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.5 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Dining Room" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Dining Room" (address 12.47.19, firmware version 37)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link (empty record at 0FE8)
PowerLinc Linking - . . . read: INSTEON dev link (empty record at 0FE0)
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Dining Room" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Living Room Recessed" (address 03.28.55, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 88, ramp rate 4.5 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Living Room Recessed" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Living Room Recessed" (address 03.28.55, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to controller 06.48.00, flags A2, group 05, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data E0 1A 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 01.84.68, flags A2, group 01, data 66 19 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.39.1E, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 03.39.1E, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 03.39.1E, flags E2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 03.39.1E, flags A2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Living Room Recessed" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Living Room Recessed Remote" (address 03.39.1E, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 94, ramp rate 2.0 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Living Room Recessed Remote" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Living Room Recessed Remote" (address 03.39.1E, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to controller 06.48.00, flags A2, group 04, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data F0 1B 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 03.28.55, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.28.55, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 03.28.55, flags A2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 03.28.55, flags E2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Living Room Recessed Remote" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Front Hallway Recessed" (address 03.5A.28, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Front Hallway Recessed" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Front Hallway Recessed" (address 03.5A.28, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.74.62, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
Time/Date Action Weatherunderground
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.5C.A9, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 03.5C.A9, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 03.5C.A9, flags E2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 03.5C.A9, flags A2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Front Hallway Recessed" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Front Hallway Recessed Remote" (address 03.5C.A9, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Front Hallway Recessed Remote" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Front Hallway Recessed Remote" (address 03.5C.A9, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to controller 03.5A.28, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.36, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.5A.28, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 03.5A.28, flags A2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 03.5A.28, flags E2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Front Hallway Recessed Remote" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Back Hallway Recessed Remote" (address 03.72.1D, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Back Hallway Recessed Remote" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Back Hallway Recessed Remote" (address 03.72.1D, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 01.84.68, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.5B.E9, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 03.5B.E9, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 03.5B.E9, flags E2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 03.5B.E9, flags A2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Back Hallway Recessed Remote" links updated
PowerLinc Linking
PowerLinc Linking - initializing remote device "Back Hallway Recessed" (address 03.5B.E9, firmware version 27)
PowerLinc Linking - . . . read: default on brightness 100, ramp rate 0.1 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - device "Back Hallway Recessed" properties updated
PowerLinc Linking
PowerLinc Linking - syncing remote device "Back Hallway Recessed" (address 03.5B.E9, firmware version 27)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 13.AE.04, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 03.72.1D, flags E2, group 01, data FE 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 03.72.1D, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 03.72.1D, flags E2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 03.72.1D, flags A2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - batch sync complete
PowerLinc Linking - device "Back Hallway Recessed" links

Posted on
Sun Oct 24, 2010 4:33 pm
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: 2413U suddenly stops receiving INSTEON signals

From the looks of that log, the PowerLinc is not retaining any of its internal links any more. I think the flash memory has gone bad and you need a warranty replacement.

Image

Posted on
Sun Oct 24, 2010 4:36 pm
ethank offline
Posts: 55
Joined: Oct 12, 2006

Re: 2413U suddenly stops receiving INSTEON signals

support wrote:
From the looks of that log, the PowerLinc is not retaining any of its internal links any more. I think the flash memory has gone bad and you need a warranty replacement.


Thanks, I emailed MacHomeStore support to see what they can do.

Posted on
Wed Dec 01, 2010 10:58 pm
eap offline
Posts: 12
Joined: Oct 19, 2010

Re: 2413U suddenly stops receiving INSTEON signals

I have a very similar problem. I came home to find my PLM modem dead, with nothing but a hot house and several large files.

I have tried to reset the PLM, using the previous instructions in this thread, as well as redefine all of the links, to no success.
Here are the relevant log snipits:

Initial failure:
Code: Select all
2010-11-30 22:15:27   Received INSTEON   "Kitchen KeypadLinc" on (button 2)
2010-11-30 22:15:28   Received INSTEON   "Kitchen KeypadLinc" on (button 1)
2010-11-30 22:15:29   Received INSTEON   "Kitchen KeypadLinc" on (button 8)
2010-11-30 22:20:19   Error   resending previous command (busy or unexpected command)
...repeats a dozen times...
2010-11-30 22:20:24   Error   resending previous command (busy or unexpected command)
2010-11-30 22:20:24   Error   SendInsteonMessage failed


After a while, Indigo decides there is a power failure, although there was none. ( My housemate was home at the time, and none of the clocks were reset...)

Code: Select all
2010-11-30 22:40:30   Error   resending previous command (busy or unexpected command)
2010-11-30 22:40:30   Error   PowerLinc not responding -- attempting reset
2010-11-30 22:40:31   Power Failure   possible power failure
2010-11-30 22:40:34   Error   resending previous command (busy or unexpected command)
2010-11-30 22:40:34   Interface Failure   lost connection with interface
2010-11-30 22:40:34   Error   resending previous command (busy or unexpected command)


From here on out, the following log messages get generated multiple times per second:

Code: Select all
2010-11-30 22:42:39   Error   resending previous command (busy or unexpected command)
2010-11-30 22:42:39   Error   resending previous command (busy or unexpected command)
2010-11-30 22:42:39   Error   resending previous command (busy or unexpected command)
2010-11-30 22:42:40   Error   resending previous command (busy or unexpected command)
2010-11-30 22:42:40   Error   resending previous command (busy or unexpected command)
2010-11-30 22:42:40   Error   resending previous command (busy or unexpected command)
2010-11-30 22:42:41   Error   resending previous command (busy or unexpected command)


Meanwhile, Indigo detects a 'new' power failure roughly every thirty minutes...

Also, during the linking process, some data appears to make it back to Indigo, as I see things like this in the log:
Code: Select all
2010-12-01 23:41:57   Error   resending previous command (busy or unexpected command)
2010-12-01 23:42:02   PowerLinc   Linking - . . . read: default on brightness 100, ramp rate 0.3 seconds
2010-12-01 23:42:02   PowerLinc   Linking - initialize complete
2010-12-01 23:42:02   PowerLinc   Linking - device "Kitchen KeypadLinc" properties updated
2010-12-01 23:42:02   PowerLinc   Linking
2010-12-01 23:42:02   PowerLinc   Linking - syncing remote device "Kitchen KeypadLinc" (address 16.7B.60, firmware version 36)
2010-12-01 23:42:02   PowerLinc   Linking - syncing all links
2010-12-01 23:42:12   Error   resending previous command (busy or unexpected command)


Unfortunately, when it is all done and over with, I am still stuck with a useless PLM and now need to program the thermostat by hand. :cry:

Posted on
Fri Dec 03, 2010 10:42 am
matt (support) offline
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User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: 2413U suddenly stops receiving INSTEON signals

What it the LED on your PLM doing when it is idle (you aren't trying to connect Indigo with it)?

I think your PLM probably has malfunctioned, but power line noise could be the culprit. You should try plugging the PLM into different outlets (using an extension cord if needed since we are just troubleshooting). Also temporarily unplug your AccessPoint RFs on the small chance they are causing some type of signal storm.

If none of that helps, then you should get a replacement PLM. They come with a 2 year warranty.

Image

Posted on
Fri Dec 03, 2010 4:01 pm
eap offline
Posts: 12
Joined: Oct 19, 2010

Re: 2413U suddenly stops receiving INSTEON signals

support wrote:
What it the LED on your PLM doing when it is idle (you aren't trying to connect Indigo with it)?

I think your PLM probably has malfunctioned, but power line noise could be the culprit. You should try plugging the PLM into different outlets (using an extension cord if needed since we are just troubleshooting). Also temporarily unplug your AccessPoint RFs on the small chance they are causing some type of signal storm.

If none of that helps, then you should get a replacement PLM. They come with a 2 year warranty.


When idle, the light was sitting on with the dim white light. When I tried to do the RF link test (four presses), it would chirp, but none of the other dual-band devices would acknowledge.

Anyhow, I just put in a replacement 2413, and all is good.

As a side note, SmartHome does not have the 2413 in stock, making a warranty replacement near impossible. I ordered a new one from Norm, got it this morning, and was up and running within the hour.

Posted on
Fri Aug 10, 2012 3:45 pm
jcpinzon offline
Posts: 3
Joined: Aug 10, 2012

Re: 2413U suddenly stops receiving INSTEON signals

Hi. I'm having exactly the same issue with the "resending previous command (busy or unexpected command)", then my 2413U drops, a power failure registers and it eventually comes back, only to have it fail again after a few seconds or minutes. I suspect noise is at the heart of the issue, but I can't be sure. It's been really hard to pin down. I've turned off my UPS (no effect), the Drobo (no effect), the other two Mac mini servers in the rack (no effect) and, of course, switched outlets. Switching outlets had a relatively predictable and positive effect until today, when I tried to get it back to its original outlet within the rack space. As soon as I did that it stopped responding. Upon returning it to the outlet it had been working on 5 minutes earlier, it started having the same issues on that one. I factory reset the 2413 and re-synced links. No difference.

How the heck do I pin down whatever's generating noise? I've tried switching off breaker by breaker, everything. It's driving me nuts!

If you need logs, access to the server, description of the setup... anything... just ask. :)

Thanks!!

Posted on
Fri Aug 10, 2012 5:22 pm
jay (support) offline
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Posts: 18200
Joined: Mar 19, 2008
Location: Austin, Texas

Re: 2413U suddenly stops receiving INSTEON signals

Definitely seems like a signal noise issue. Going through circuit by circuit is sorta the only real logical way to diagnose bad signal issues. Turn all circuits off except the one with the Mac, PowerLinc, and a module. Make sure that's solid. Then start adding circuits one at a time until you find noise. When you find a circuit that has noise start unplugging stuff until the noise goes away. Filter the problem. Rinse, repeat.

Jay (Indigo Support)
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Posted on
Fri Aug 10, 2012 10:02 pm
jcpinzon offline
Posts: 3
Joined: Aug 10, 2012

Re: 2413U suddenly stops receiving INSTEON signals

Jay, thanks. I'll try that again, see if I can pin it down. I've done that before and for the life of me can't figure it out. If it helps at all, this is my setup:

Mac mini running Lion, all updates, dedicated solely to Indigo and, temporarily, an IP refresh service.
Mac mini running Lion, all updates, as a dedicated iTunes server.
Mac mini running Lion Server, all updates, as a dedicated SecuritySpy server, hooked up to 6 cameras.
Drobo FS where the media library resides, as well as the SecuritySpy recordings.
48 Port PoE Switch supplying all network points and providing power for the 6 cameras.
1 Time Capsule as router and Time Machine location for the Mac minis.
Cyber Power 900w UPS, which I've disconnected from the outlet to eliminate any possible noise it could generate, with no difference in performance in Insteon communication.

As for Insteon, I've installed:
7 SwitchLinc Relay
17 SwitchLinc Dimmer (Dual-Band)
11 KeypadLinc Dimmer (one of which I haven't been able to add to Indigo or find on the network)
2 In-lineLinc Relay with Sense (sense off)
1 Motion Sensor
The offending PowerLinc 2413U

There's all sorts of water pumps, in-floor heating and assorted other electrical equipment installed, but so far, no microwaves, refrigerators, TVs, etc, since we're just finishing the house, but not living in it yet. The way we set up the electrical in the house, all lower-draw lighting goes to one circuit board, all high-draw outlets go to another. The rack with the servers and accessories, including the PowerLinc, is of course hooked up to the lighting circuit.

I also have a Hardwired Phase Coupler, but as it turns out, everything works without it and stops working the second I hook it up, so I've left it out of the system.

I'll let you know how it goes but, if you have any other ideas in the meantime...

Thanks again!

Posted on
Sun Aug 12, 2012 4:47 am
matt (support) offline
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Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: 2413U suddenly stops receiving INSTEON signals

A couple of comments. First:
jcpinzon wrote:
I've turned off my UPS (no effect), the Drobo (no effect), the other two Mac mini servers in the rack...

Did you only turn off the UPS, etc., or did you physically unplug them? To eliminate them as a potential problem, they'll need to be physically unplugged. I know UPSs (and other circuitry) can cause problems with signal just by being plugged in -- even when they are off.
jcpinzon wrote:
I also have a Hardwired Phase Coupler, but as it turns out, everything works without it and stops working the second I hook it up, so I've left it out of the system.

To me this strongly (but not definitively) hints that the problem is on the opposite power leg as most of your modules (and/or PowerLinc). Once the phase coupler is wired in, you are effectively coupling the problem circuit/appliance/etc. with the power leg the modules are on and it is causing problems. Perhaps that will help you track down the problem spot?

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