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 Prism reflector won't connect 
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Joined: Feb 21, 2011
Posts: 192
Post Prism reflector won't connect
I keep getting these error messages when I try to connect:

I don't know what I'm missing.


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Wed May 23, 2012 8:50 pm
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Post Re: Prism reflector won't connect
The permissions on a reflector key file are not correct. This can happen if you switch Macs and use Migration Assistant. Try the following:

1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste the following line into Terminal. You will be prompted for your OS X admin account password, which needs to be entered so that all the steps complete successfully.

id
sudo bash

3) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

4) Select all and Copy/Paste the entire contents of the Terminal window into an email or forum reply for me.

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Wed May 23, 2012 10:26 pm
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Joined: Feb 21, 2011
Posts: 192
Post Re: Prism reflector won't connect
Thank you, I will try that tongiht. I thought the problem was resolved: I was able to connect at home, its just away from home that the reflector reads down.

I just had this emac repaired, and they merged the data, so you are spot on.


Thu May 24, 2012 7:14 am
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Joined: Feb 21, 2011
Posts: 192
Post Re: Prism reflector won't connect
Ok, I think I followed your steps... haven't had too much experience in the Terminal Window.

Here it is:


Password:
bash-3.2#
bash-3.2# cd /Library/Application\ Support/Perceptive\ Automation/
bash-3.2# cd Indigo\ 5/Preferences/PrismReflector
bash-3.2# ls -al
total 24
drwx------ 5 andrewhopkins andrewhopkins 170 Mar 6 19:12 .
drwxr-xr-x 7 andrewhopkins andrewhopkins 238 May 24 06:15 ..
-rw------- 1 501 501 883 Mar 6 19:12 id_rsa
-rw-rw---- 1 501 501 233 Mar 6 19:12 id_rsa.pub
-rw-rw---- 1 501 501 989 Mar 6 19:12 ssh_config
bash-3.2# chmod ugo-x *
bash-3.2# chmod o-rwx *
bash-3.2# chmod g-rw id_rsa
bash-3.2# ls -al
total 24
drwx------ 5 andrewhopkins andrewhopkins 170 Mar 6 19:12 .
drwxr-xr-x 7 andrewhopkins andrewhopkins 238 May 24 06:15 ..
-rw------- 1 501 501 883 Mar 6 19:12 id_rsa
-rw-rw---- 1 501 501 233 Mar 6 19:12 id_rsa.pub
-rw-rw---- 1 501 501 989 Mar 6 19:12 ssh_config
bash-3.2# id
uid=0(root) gid=0(wheel) groups=0(wheel),1(daemon),8(procview),2(kmem),29(certusers),3(sys),9(procmod),4(tty),5(operator),101(com.apple.sharepoint.group.1),80(admin),20(staff)
bash-3.2#


I have to say this is greek to me. If there is a specific thing I need to do, let me know. I can also contact the repair guy, Im sure he speaks this as well.

Thank you!


Thu May 24, 2012 2:28 pm
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Post Re: Prism reflector won't connect
We can figure it out (and are close), but I need the Terminal results from step #2 above. In particular, the line that is:

id

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Thu May 24, 2012 2:42 pm
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Posts: 192
Post Re: Prism reflector won't connect
This is what I got after step 2:


Last login: Thu May 24 16:26:32 on ttys000
mac-owners-emac:~ andrewhopkins$ id
uid=502(andrewhopkins) gid=502(andrewhopkins) groups=502(andrewhopkins),98(_lpadmin),80(admin)
mac-owners-emac:~ andrewhopkins$ sudo bash
Password:
bash-3.2#


Thu May 24, 2012 2:46 pm
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Post Re: Prism reflector won't connect
Got it. From the Terminal do:

Code: Select all
sudo bash
cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
chown 502:admin *


then stop and restart the Indigo Server (via the Indigo 5->Stop Local Server menu item). It should then work correctly.

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Thu May 24, 2012 2:49 pm
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Posts: 192
Post Re: Prism reflector won't connect
That did it!!!!!

I restarted Indigo in order for it to take effect, but it worked!

What was the deal?

Thank you!!


Thu May 24, 2012 3:04 pm
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Post Re: Prism reflector won't connect
The file owner for some of the reflector key files was incorrect. It was your old user account and not your new one.

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Thu May 24, 2012 3:07 pm
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Location: Seattle, WA
Post Re: Prism reflector won't connect
Thanks for posting how to fix this issue. It resolved my prism reflector problem after installing Mountain Lion!


Thu Jul 26, 2012 6:00 pm
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Joined: May 16, 2010
Posts: 14
Post Re: Prism reflector won't connect
matt (support) wrote:The file owner for some of the reflector key files was incorrect. It was your old user account and not your new one.


I ran through your steps and here is the result: Help?

Thanks,
Tom


Last edited by tompanderson on Tue Aug 07, 2012 6:04 pm, edited 1 time in total.



Tue Aug 07, 2012 5:44 pm
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Post Re: Prism reflector won't connect
Presuming you are running Indigo 5, do the steps below so I can see the results.

1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste the following line into Terminal. You will be prompted for your OS X admin account password, which needs to be entered so that all the steps complete successfully.

id
sudo bash

3) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

4) Select all and Copy/Paste the entire contents of the Terminal window into an email or forum reply for me.

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Tue Aug 07, 2012 6:00 pm
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