Hi,

Something has corrupted my iMac computer(s) ( 3 of them) to the point that computer will often freeze anytime between a few minutes after restarting to several hours .. but more recently has been a matter of minutes... I tried Apple to help solve the problem but after spending a lot of time with 4 (four) senior support techs, each one dropping the ball at some point, I am left with completely erasing and reinstalling all of my software, including Indigo. My question is what is the best way to restore all my Indigo data, settings, devices etc? Ideally, I would be able to reinstall all of the settings and data from a back up file. I have backed up all my stuff to both Carbonite as well as Time Machine but not sure if I can restore or re-install my Indigo data from Time Machine. My thinking was to install a new application but somehow reinstall all the other data specific to my situation. Any suggestions? Thanks for your time...

Geoff

Geoffb wrote:Something has corrupted my iMac computer(s) ( 3 of them) to the point that computer will often freeze anytime between a few minutes after restarting to several hours .. but more recently has been a matter of minutes... I tried Apple to help solve the problem but after spending a lot of time with 4 (four) senior support techs, each one dropping the ball at some point, I am left with completely erasing and reinstalling all of my software, including Indigo. My question is what is the best way to restore all my Indigo data, settings, devices etc? Ideally, I would be able to reinstall all of the settings and data from a back up file. I have backed up all my stuff to both Carbonite as well as Time Machine but not sure if I can restore or re-install my Indigo data from Time Machine. My thinking was to install a new application but somehow reinstall all the other data specific to my situation. Any suggestions? Thanks for your time...

See here... I've used this process in the past with no issue...

The easiest method to backup & uninstall your Indigo (version 4) configuration to another machine is as follows:

Backup the /Library/Application Support/Perceptive Automation/. The method I suggest is to use the built-in compression tools, by going to the /Library/Application Support folder, and right clicking on Perceptive Automation. Then choose Compress “Perceptive Automation”.

One issue with this method, is that you need to backup and also migrate any external Applescripts that you use with your automation. I have created a folder in ~/Username/Documents/Indigo Scripts that contains all of my external scripts… Make sure to also copy any Applescripts, and place them in the same location on the new computer.

Take the zip file, and transfer it to the new computer, along with the latest Indigo Installer.

Uncompress the Perceptive Automation folder into the /Library/Application Support folder on the new computer

Install Indigo on the new computer.

If you have an W800Rf32A, you will need to install the KeySpan Driver (or equivalent)… (This assumes you have the RS232 version)

If you use an 2413 or 2412, you will need the FTDI web site… The Indigo Online homepage has the web link (See http://www.perceptiveautomation.com/ind ... Setup.html ), or click here…

Start Indigo on the new machine, and File -> Open and choose your Indigo Database.

Check your preferences, and ensure that everything is running correctly…


I have used this process multiple times, and have not run into any real issues…