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Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 11:35 am
by berkinet
iPhone 14 Pro, iOS v 17.0.02
After the upgrade to iOS 17, the Indigo Touch app stopped working. It will load and display the Devices page with no entries. Any attempt to select a function (Actions, Variables, Pages, Log or Settings) causes the app to exit immediately. I have deleted the app, restarted the phone and reinstalled the app. Nothing seems to work.

Help!

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 12:28 pm
by DaveL17
I am on iOS 17.0.2 (iPhone XR) and Indigo Touch is working perfectly. Of course, different model phone.

You might try deleting and re-entering your server information.

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 12:41 pm
by berkinet
DaveL17 wrote:
...You might try deleting and re-entering your server information.

Thanks, I would if I could. But, just touching the settings icon causes the app to quit. It is probably something cached that does not get erased when I delete the app. But, I have no idea what it could be. I will probably end up wiping the phone and starting again fresh.

BTW, For reference, the problem started immediately after the 17.0 update. The 17.0.1 and 17.0.2 updates did not fix it. I will try 17.0.3 tonight.

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 12:50 pm
by DaveL17
Good luck!

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 1:28 pm
by jay (support)

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 1:42 pm
by berkinet
jay (support) wrote:

... And?

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 1:45 pm
by jay (support)
And did you read it?

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 1:49 pm
by berkinet
jay (support) wrote:
And did you read it?
Sorry, late here. I didn’t immediately realize it was a link.
I will give it a try.

Re: Indigo Touch stopped working

PostPosted: Wed Oct 04, 2023 1:55 pm
by berkinet
jay (support) wrote:
And did you read it?

Thanks Jay, that fixed the problem