Reflector Down

I am trying to setup the iPhone Touch after my settings got erased( my fault) and it says on my Mac that the reflector is down. When I look at my Prism account it says that it is active.

Thanks

[matt (support)]

The account being active doesn't mean the reflector connection is up and valid. Check your Indigo Event Log and copy/paste what you see. I'd stop the Indigo Server, start it up, wait 15 minutes, then copy/paste everything in the Event Log window into a forum post. Of course, also check to see if it is working after the Indigo Server restart.

Apr 10, 2010 9:42:00 PM
Starting Indigo Server version 4.1.7
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Bonjour registered "Indigo - My House 1"
Indigo Cocoa client authenticated

Apr 10, 2010 9:42:03 PM
PowerLinc Compiling Trigger Actions...
PowerLinc Skipped Trigger Action "Front Porch" - compatibility poor
PowerLinc Skipped Trigger Action "Back Porch" - compatibility poor
PowerLinc Compiling Time/Date Actions...
PowerLinc Compiled Time/Date Action "Table Lamp 1 On"
PowerLinc Compiled Time/Date Action "Table Lamp 1 Off"
PowerLinc Compiled Time/Date Action "Heater On"
PowerLinc Compiled Time/Date Action "Heater Off"
PowerLinc Compiled Time/Date Action "Weekend Heater"
PowerLinc Compiled Time/Date Action "Front Porch"
PowerLinc Compiled Time/Date Action "Front Porch "
PowerLinc Compiled Time/Date Action "Table Lamp 2 On"
PowerLinc Compiled Time/Date Action "Table Lamp 2"
PowerLinc Compiled Time/Date Action "Back Porch Light On"
PowerLinc Compiled Time/Date Action "Back Porch Light Off"
PowerLinc Compile complete
Connected to SmartHome PowerLinc USB E
PowerLinc address 0E.D7.49, firmware version 2.13
PowerLinc standalone operation disabled
Indigo directly controlling automation logic
PowerLinc Uploading sunset/sunrise tables to interface...
WebServer client authenticated
WebServer started on port 8176 -- digest authentication enabled
PowerLinc Uploading Trigger and Time/Date Actions...
PowerLinc Uploaded 926 bytes to interface (98% memory free)
PowerLinc Resetting...
PowerLinc Reset complete
Error failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error reflector reconnection scheduled in 15 minutes
Error (client) failed to get reflector URL (geturl error): [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error (client) failed to get reflector URL (geturl error): [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error (client) failed to get reflector URL (geturl error): [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'

Apr 10, 2010 9:57:36 PM
Error failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error reflector reconnection scheduled in 15 minutes

Apr 10, 2010 10:00:00 PM
Time/Date Action Heater On
Sent INSTEON "Heater" on

Apr 10, 2010 10:12:46 PM
Error failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error reflector reconnection scheduled in 15 minutes

Apr 10, 2010 10:27:56 PM
Error failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error reflector reconnection scheduled in 15 minutes

Matt,

I tried it again but it did not work.Here is the log.

Apr 10, 2010 11:06:37 PM
Starting Indigo Server version 4.1.7
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Bonjour registered "Indigo - My House 1"
Indigo Cocoa client authenticated

Apr 10, 2010 11:06:40 PM
PowerLinc Compiling Trigger Actions...
PowerLinc Skipped Trigger Action "Front Porch" - compatibility poor
PowerLinc Skipped Trigger Action "Back Porch" - compatibility poor
PowerLinc Compiling Time/Date Actions...
PowerLinc Compiled Time/Date Action "Table Lamp 1 On"
PowerLinc Compiled Time/Date Action "Table Lamp 1 Off"
PowerLinc Compiled Time/Date Action "Heater On"
PowerLinc Compiled Time/Date Action "Heater Off"
PowerLinc Compiled Time/Date Action "Weekend Heater"
PowerLinc Compiled Time/Date Action "Front Porch"
PowerLinc Compiled Time/Date Action "Front Porch "
PowerLinc Compiled Time/Date Action "Table Lamp 2 On"
PowerLinc Compiled Time/Date Action "Table Lamp 2"
PowerLinc Compiled Time/Date Action "Back Porch Light On"
PowerLinc Compiled Time/Date Action "Back Porch Light Off"
PowerLinc Compile complete
Connected to SmartHome PowerLinc USB E
PowerLinc address 0E.D7.49, firmware version 2.13
WebServer client authenticated
WebServer started on port 8176 -- digest authentication enabled
PowerLinc standalone operation disabled
Indigo directly controlling automation logic
PowerLinc Uploading sunset/sunrise tables to interface...
PowerLinc Uploading Trigger and Time/Date Actions...
PowerLinc Uploaded 926 bytes to interface (98% memory free)
PowerLinc Resetting...
PowerLinc Reset complete
Error (client) failed to get reflector URL (geturl error): [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config'
Error reflector reconnection scheduled in 15 minutes

[matt (support)]

Try the steps on this forum post and let me know what the results are.

Matt,

I tried copy/paste each line but when it gets to the password it tells me its incorrect. Can I start over and re-download Indigo? I want to move it to a different user account anyway.

Brian

[matt (support)]

The problem is your Prism Reflector account is tied to the settings on your Mac. You can create a new GoPrism.com account though, or if you provide me your reflector name I can delete it so you can create a new one and start from scratch.

Matt,

Sorry for all the trouble.

I have 2 user accounts on my iMac, on for me and one for my wife. I recently moved my data from my Macbook to a new user account on the iMac. So I have Indigo on 2 user accounts. Can I delete the application from my wife's user account to get it to work? If my wife is on her account can I still use the Indigo Touch?

[matt (support)]

You should only start IndigoServer under one of your OS X user accounts. The trick is to always have one account start up and run in the background (so IndigoServer can run), then you can use OS X's fast user switching to switch to the other account but still leave the account running IndigoServer in the background. You can even create a dedicated background user account for the sole purpose of starting IndigoServer (and anything else you want running in the background).

Once you have Indigo installed on the iMac and working the way you want (and under the account you want), then we can tackle the GoPrism.com reflector problem. The reflector issue is tied to user permissions, so it doesn't make sense to try to solve that until you know for sure under which account IndigoServer will be running. Note you can run the Indigo client application under any account -- it is just the main IndigoServer process that should only be launched under a single account.

Matt,

I have the iTouch working now how do I keep indigo running in the background on both user accounts?

[matt (support)]

As mentioned above, you need to have IndigoServer installed and launched on a single account. You can then use OS X's fast user switching to switch to other accounts (never log out of the IndigoServer account). The account running IndigoServer can either be one of your main 2 user accounts, or you can create a 3rd account which is used just to run background applications (like IndigoServer). You then have to make the IndigoServer launched account automatically login on Mac startup (via the System Settings).