Prism Reflector down 24 hours after computer restart

Hi. I had been using the goprism reflector effectively for a year or more. For about the last month or so I've noticed that as soon as I restart my Mac, Indigo app starts up and the reflector is up and running for about a day or two. Repeatedly after about a day, I notice I can't log in via Indigo Touch on my phone via 3G, and when I go to the website https://myusername.goprism.com/ there are the words "Reflector connection is currently down." If I quit Indigo and restart the app, that doesn't help, but if I restart the whole computer, upon the next startup the reflector will be up for about a day and I can log in via iPhone 3G & Indigo Touch. By day two it's off again.

Sorry; I'm totally ignorant of how this works, I'm a casual user, not a power user-- reflector had been working, now it isn't. Can someone point me where I should start to debug this? Thank you.
Quad-Core Intel Xeon Mac Pro, OS 10.5.8, Indigo Client/Server 4.0.2.

[matt (support)]

What does Indigo's Event Log show when it isn't working?

Stop the Indigo Server, then start it back up and let it run for about 40 minutes. Copy/paste the results you see. Don't control many Devices during this time to keep the Event Log small.

Hi.

You asked me to "Stop the Indigo Server, then start it back up and let it run for about 40 minutes. Copy/paste the results you see." Do you mean I should restart the computer so that the reflector starts working, or just stop/start server without restarting computer?

Meanwhile, here is a typical section of the event log at my last reboot. (I have substituted "user" for my actual goprism name.) Thanks.


Sep 22, 2009 10:45:16 AM
Starting Indigo Server version 4.0.2
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Bonjour registered "Indigo - Islewood Main"

Sep 22, 2009 10:45:19 AM
Trigger Action Initalize Dimming Starter
Connected to SmartHome PowerLinc USB E
PowerLinc address 09.49.10, firmware version 2.13
PowerLinc standalone operation disabled
Indigo directly controlling automation logic

Sep 22, 2009 10:45:42 AM
Reflector starting reflector connection to https://user.goprism.com

Sep 22, 2009 10:46:07 AM
Error reflector connection test failed: Reflector connection is currently down.
Killing 184 using SIGTERM
Indigo Cocoa client authenticated
Reflector restarting reflector connection to https://user.goprism.com
Reflector restarting reflector connection to https://user.goprism.com

Sep 22, 2009 10:46:31 AM
Error reflector connection test failed: Reflector connection is currently down.
Killing 222 using SIGTERM
Reflector restarting reflector connection to https://user.goprism.com

Sep 22, 2009 10:46:55 AM
Error reflector connection test failed: Reflector connection is currently down.
Killing 232 using SIGTERM
Reflector restarting reflector connection to https://user.goprism.com
WebServer client authenticated
WebServer started on port 8176 -- digest authentication enabled

Sep 22, 2009 10:47:29 AM
WebServer Indigo Touch client connected from 24.16.200.57

Sep 22, 2009 10:56:57 AM
Received INSTEON "Master Bath Fan" on

Sep 22, 2009 11:57:56 AM
Received INSTEON "Furnace Light SLAVE" on to 100% (instant)
Received INSTEON "Furnace Light SLAVE" off

Sep 22, 2009 1:00:00 PM
Time/Date Action Boiler Off
Sent INSTEON "Boiler Power/Espresso" off

Sep 22, 2009 1:27:23 PM
Error reflector connection test failed: Reflector connection is currently down.
Killing 242 using SIGTERM
Reflector restarting reflector connection to https://user.goprism.com

Sep 22, 2009 2:57:48 PM
Error reflector connection test failed: Reflector connection is currently down.
Killing 3142 using SIGTERM
Reflector restarting reflector connection to https://user.goprism.com

Sep 22, 2009 4:38:14 PM
Error reflector connection test failed: Reflector connection is currently down.
Killing 4862 using SIGTERM
Reflector restarting reflector connection to https://user.goprism.com

[matt (support)]

Do you mean I should restart the computer so that the reflector starts working, or just stop/start server without restarting computer?

What you provided (the failure case) is good. Try these steps next:

Code: Select all

1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 4/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

3) Select all and Copy/Paste the entire contents of the Terminal window into an email for me.

4) Open a new Terminal Window for the next 2 steps.

5) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation
cd Indigo\ 4/IndigoServer.app/Contents/PlugIns
ps -axww | grep "Indigo"
./prism_reflect.py -m geturl -d
./prism_reflect.py -m tunnel -d

6) Wait 3 minutes. It can take a while for the network errors we are trying to catch to be reported.

7) Copy/paste each line below *individually* and hit the return key after each one:

ps -axww | grep "Indigo"
./prism_reflect.py -m checktunnel -d

8) Select all and Copy/Paste the entire contents of the Terminal window into an email for me (send it to indigo-support AT perceptiveautomation.com).

If the problem is the a file permissions issue (which happens sometimes), then steps #1 and 2 will fix the problem.