Indigo Touch no longer connects after installing 4.0.0

I've been very happily using Indigo Touch with zero problems for the last two beta versions of 4.0.0. I just installed the non-beta 4.0.0 release. It works perfectly on all my Macs, BUT Indigo Touch no longer connects to the server -- Message at the bottom of the screen, "Unable to connect to local Indigo Server". Re-booting the iPhone makes no difference. (And of course, this has nothing to do with wifi -- I'm getting full bars, and everything else works fine.)

Am I the only person having the problem? Ideas?

[matt (support)]

When you started the official (non-beta) version of 4.0, did you get 2 prompts from the OS about allowing Indigo to accept network connections? Those have to be accepted so that the firewall under OS X is configured to allow the connection. You can tell by checking the System Preferences->Security->Firewall panel. You need to have "Set access for specific services and applications" checked, and in the list should be BOTH Python.app and IndigoServer.app.

Nope, I must have missed the prompts. So, my SysPref->Security->Firewall was still set to "allow all" and neither Python.app nor IndigoServer.app were listed when I changed this to allow specific devices.

So, I did a re-install. This time I got the prompts (or at least I didn't miss them , and then everything was set as you described it should be in Sys Prefs.

BUT -- still getting the same message in Indigo Touch ("Unable to connect to local Indigo Server). Re-booting the iPhone no help.

And I'm using the most recent versions of everything.

Thanks, Matt.

dumb q, but is the ip correct on the itouch app?

if using prism or the like, try just a straight connect.

[jay (support)]

Nope, I must have missed the prompts. So, my SysPref->Security->Firewall was still set to "allow all" and neither Python.app nor IndigoServer.app were listed when I changed this to allow specific devices.

So, I did a re-install. This time I got the prompts (or at least I didn't miss them , and then everything was set as you described it should be in Sys Prefs.

BUT -- still getting the same message in Indigo Touch ("Unable to connect to local Indigo Server). Re-booting the iPhone no help.

And I'm using the most recent versions of everything.

A couple more things:

We've had a recent user who installed anti-virus software which had its own firewall: done that recently?

What happens when you try to connect to the web server via Safari? Try both going directly to the ip:port AND via bonjour.

As anode suggests, if you have a prism account, try manually connecting to it.

Last thing: reboot the Mac, restart the server, and copy/paste the event log messages here.

No anti-virus software at all.

Connecting to Indigo web server via Safari works perfectly.

I've rebooted the Mac several times.

I do not have a Plath account.

Still unable to connect to server with Indigo Touch.

Here's the current event log:


Apr 23, 2009 11:28:01 PM
Starting Indigo Server version 4.0.0
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Bonjour registered "Indigo - My House 1"

Apr 23, 2009 11:28:06 PM
Connected to SmartHome PowerLinc USB E
PowerLinc address 05.0D.61, firmware version 2.13
PowerLinc standalone operation disabled
Indigo directly controlling automation logic
WebServer client authenticated
WebServer started on port 8000 -- authentication disabled

Apr 23, 2009 11:28:28 PM
Indigo Cocoa client authenticated

Apr 23, 2009 11:30:40 PM
Sent INSTEON "Pole lamp" on to 100

Apr 23, 2009 11:33:50 PM
Time/Date Action Kitchen overhd off PM
Action Group Kitchen overhead lites off
Sent INSTEON "Kitchen counter ovrhd" off
Trigger Action Kitchen overhd turned off

Apr 23, 2009 11:36:16 PM
Time/Date Action Master Bedrm Vanity turned on (delayed action)

Apr 23, 2009 11:37:17 PM
Received INSTEON "Kitchen counter ovrhd" on (button 1)
Trigger Action Kitchen overhd turned on

Apr 23, 2009 11:38:32 PM
Indigo Cocoa client authenticated (10.0.1.3)

Apr 23, 2009 11:45:59 PM
Time/Date Action Turn off study eve
Sent INSTEON "Study" off

Apr 23, 2009 11:48:18 PM
Time/Date Action Porch lites off midnight
Action Group Lower porch lites off
Sent INSTEON "Lower front porch lites" off
Trigger Action Lower porch lites turned off

Apr 24, 2009 12:00:00 AM
Deleted old log file "2009-03-25 Events.txt"
Created new log file (Indigo Server version 4.0.0)
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 12:10:19 AM
Time/Date Action Driveway lights off midnight
Action Group Driveway lites off
Sent INSTEON "Driveway lights" off
Trigger Action Driveway lites turned off

Apr 24, 2009 1:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 1:48:05 AM
Received INSTEON "Kitchen counter ovrhd" off (button 1)
Trigger Action Kitchen overhd turned off
Received INSTEON "Kitchen counter ovrhd" on (button 3)
Received INSTEON "Kitchen counter ovrhd" off (button 3)

Apr 24, 2009 1:51:43 AM
Indigo Cocoa client disconnected (10.0.1.3)

Apr 24, 2009 1:52:17 AM
Indigo Cocoa client authenticated (10.0.1.4)
Sent INSTEON "Study" on

Apr 24, 2009 2:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 2:04:47 AM
Received INSTEON "Study" off

Apr 24, 2009 2:08:00 AM
Indigo Cocoa client disconnected (10.0.1.4)

Apr 24, 2009 3:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 4:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 5:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 5:01:32 AM
Time/Date Action Kitchen overhead on AM
Action Group Kitchen overhead lites on

Apr 24, 2009 5:13:48 AM
Time/Date Action Dining rm buffet off am
Sent INSTEON "Dining room buffet lamp" off

Apr 24, 2009 5:31:32 AM
Time/Date Action Kitchen overhead on AM (delayed action)
Sent INSTEON "Kitchen counter ovrhd" on to 100
Trigger Action Kitchen overhd turned on

Apr 24, 2009 5:34:44 AM
Received INSTEON "Master bedroom vanity" on
Trigger Action Master Bedrm Vanity turned on

Apr 24, 2009 5:52:02 AM
Received INSTEON "Master bedroom vanity" on

Apr 24, 2009 5:54:44 AM
Time/Date Action Master Bedrm Vanity turned on (delayed action)

Apr 24, 2009 5:55:55 AM
Received INSTEON "Master bedroom connecting closet" on

Apr 24, 2009 6:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 6:09:54 AM
Received INSTEON "Master bedroom vanity" on

Apr 24, 2009 6:21:06 AM
Received INSTEON "Master bedroom connecting closet" on

Apr 24, 2009 6:27:17 AM
Received INSTEON "Master bedroom vanity" on

Apr 24, 2009 6:29:38 AM
Received INSTEON "Safe closet" on

Apr 24, 2009 6:30:17 AM
Received INSTEON "Safe closet" off

Apr 24, 2009 6:33:03 AM
Received INSTEON "Master bedroom vanity" off
Trigger Action Master Bedrm Vanity turned off

Apr 24, 2009 6:39:44 AM
Time/Date Action Master Bedrm Vanity turned on (delayed action)

Apr 24, 2009 7:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 7:04:26 AM
Received INSTEON "Master bedroom vanity" on
Trigger Action Master Bedrm Vanity turned on

Apr 24, 2009 7:12:09 AM
Time/Date Action Kitchen overhd off sunrise
Action Group Kitchen overhead lites off
Sent INSTEON "Kitchen counter ovrhd" off
Trigger Action Kitchen overhd turned off

Apr 24, 2009 7:19:37 AM
Received INSTEON "Master bedroom connecting closet" on

Apr 24, 2009 7:24:26 AM
Time/Date Action Master Bedrm Vanity turned on (delayed action)
Trigger Action StatusCheckMasterVanity_15
Sent INSTEON "Master bedroom vanity" status request (received: 0)
Trigger Action Master Bedrm Vanity turned off

Apr 24, 2009 7:26:30 AM
Received INSTEON "Master bedroom vanity" on
Trigger Action Master Bedrm Vanity turned on

Apr 24, 2009 7:46:30 AM
Time/Date Action Master Bedrm Vanity turned on (delayed action)
Trigger Action StatusCheckMasterVanity_15
Sent INSTEON "Master bedroom vanity" status request (received: 0)
Trigger Action Master Bedrm Vanity turned off

Apr 24, 2009 7:53:23 AM
Received INSTEON "Master bedroom vanity" on
Trigger Action Master Bedrm Vanity turned on

Apr 24, 2009 7:53:44 AM
Time/Date Action Pond pump on
Sent INSTEON "Pond Outlet 1" on

Apr 24, 2009 7:58:54 AM
Received INSTEON "Study" on

Apr 24, 2009 7:59:43 AM
Indigo Cocoa client authenticated (10.0.1.4)

Apr 24, 2009 8:00:00 AM
Time/Date Action ABQ Temperature
NOAA Weather NOAA Weather Script Starting.

Apr 24, 2009 8:13:23 AM
Time/Date Action Master Bedrm Vanity turned on (delayed action)
Trigger Action StatusCheckMasterVanity_15
Sent INSTEON "Master bedroom vanity" status request (received: 0)
Trigger Action Master Bedrm Vanity turned off

Apr 24, 2009 8:16:58 AM
WebServer request to execute "_preview_Home" control #17 from 127.0.0.1
Sent INSTEON "Study" off
WebServer request to execute "_preview_Home" control #17 from 127.0.0.1
Sent INSTEON "Study" on

Apr 24, 2009 8:17:26 AM
WebServer request to execute "_preview_Home" control #17 from 127.0.0.1
Sent INSTEON "Study" off
WebServer request to execute "_preview_Home" control #17 from 127.0.0.1
Sent INSTEON "Study" on

[matt (support)]

Inside Indigo Touch, try the following:

1) Choose Settings.

2) Press Edit and delete all of the connections (except Demo Server which isn't delete-able).

3) Quit Indigo Touch.

4) Relaunch.

5) What does the Settings panel show? Did "My House 1" re-appear?

6) If it did, select it -- does it work?

[matt (support)]

One other thing, you said:

Connecting to Indigo web server via Safari works perfectly.

From the Log it looks like you just connected from the same Mac Indigo is running on. Can you try connecting from a Browser on another computer? Also try connecting from iPhone's Safari. You'll have to look up the determine the IP address of your Mac. See this page from the manual for the steps (search on "Indigo Server IP"). The UI for that System Preferences panel is a bit different in OS X 10.5, but the same basic steps work.

Much easier solution: I figured that the connect data on the InidigoTouch app might have become corrupted after the first install of 4.0.0 when I missed responding to the alerts, and Indigo Touch might not have the logic to re-set itself after this happened. So, I thought that deleting and re-installing Indigo Touch might solve that if that was the problem. I was correct: it worked perfectly, and Indiigo Touch now connects and works just fine.

So, that's the solution if anyone else misses the alerts when installing 4.0.0.

Thanks as always for the prompt and helpful replies.

Steve

[jay (support)]

So, I thought that deleting and re-installing Indigo Touch might solve that if that was the problem. I was correct: it worked perfectly, and Indiigo Touch now connects and works just fine.

So, that's the solution if anyone else misses the alerts when installing 4.0.0.

The same would be accomplished by deleting the connection entry, leaving the settings dialog, reopening the settings dialog, and reselecting the bonjour entry. No reinstall needed...