for those who are interested in TED ( The Energy Detective)

Posted on
Sun Sep 13, 2009 4:23 pm
tjm000 offline
Posts: 60
Joined: Aug 03, 2008
Location: Gambrills, MD

TED 5000

I decided not to get the display unit. I'm using their web server in the gateway and from what I can see it seems to work OK. But I'm going to have to compare the monthly readings (for power) against what the power company charges me, to see how accurate it is. Since I set up my unit in the middle of the month, this will probably take a couple of months.

What I'd really like to do is to retrieve the data and integrate it in with my Indigo control pages.

This time around the MTU has connections to both phases, so the end user shouldn't have to worry about which outlet they plug the Gateway unit into. Plus the Gateway uses zigbee to talk to the display and has a wired connection to your local LAN. Hopefully, this makes it a bit more reliable. But only time will tell.

Tim

Posted on
Sun Sep 13, 2009 5:12 pm
bobeast offline
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Posts: 400
Joined: Apr 16, 2003

Re: TED 5000

tjm000 wrote:
This time around the MTU has connections to both phases, so the end user shouldn't have to worry about which outlet they plug the Gateway unit into. Plus the Gateway uses zigbee to talk to the display and has a wired connection to your local LAN. Hopefully, this makes it a bit more reliable. But only time will tell.


Thanks. Hopefully these changes will allow me more flexibility in monitor placement. Mine should be here sometime next week.

Choose to chance the rapids.
Dare to dance the tide.

Posted on
Sun Sep 27, 2009 8:26 pm
bobeast offline
User avatar
Posts: 400
Joined: Apr 16, 2003

Re: TED 5000

bobeast wrote:
Thanks. Hopefully these changes will allow me more flexibility in monitor placement. Mine should be here sometime next week.


Update: I just received and installed the TED5000. This is way cool! It seems to solve the finickiness I reported as to what plug I could use. Probably because of the split phase MTU they are now using.

One bit of nonsense is that I could never get it to load when connected to my router using http://TED5000 as described in the docs. What I ended up doing was moving my airport over to the 192 subnet, and set the ip manually on the TED. Then I gave it a custom port number and set that up in the port mapping on my airport. All is now well.

Anybody else been able to address it using http://TED5000?? It probably doesn't matter that much, because this way I can access it from outside the home.

Choose to chance the rapids.
Dare to dance the tide.

Posted on
Sun Sep 27, 2009 11:39 pm
bobeast offline
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Posts: 400
Joined: Apr 16, 2003

Re: TED 5000

OK. I did some poking around, and you can get the current data from the Gateway by grabbing this file;

http://addressOfYourGateway/api/LiveData.xml

It looks something like this;

Code: Select all
<LiveData>
    <GatewayTime>
        <Hour>22</Hour>
        <Minute>23</Minute>
        <Month>9</Month>
        <Day>27</Day>
        <Year>9</Year>
        <maxsecond>4</maxsecond>
        <accusecond>3</accusecond>
    </GatewayTime>

    <Voltage>
        <Total>
            <VoltageNow>1238</VoltageNow>
            <LowVoltageHour>1231</LowVoltageHour>
            <LowVoltageToday>1157</LowVoltageToday>
            <LowVoltageTodayTimeHour>19</LowVoltageTodayTimeHour>
            <LowVoltageTodayTimeMin>25</LowVoltageTodayTimeMin>
            <HighVoltageHour>1238</HighVoltageHour>
            <HighVoltageToday>1239</HighVoltageToday>
            <HighVoltageTodayTimeHour>22</HighVoltageTodayTimeHour>
            <HighVoltageTodayTimeMin>22</HighVoltageTodayTimeMin>
            <LowVoltageMTD>1157</LowVoltageMTD>
            <LowVoltageMTDDateMonth>9</LowVoltageMTDDateMonth>
            <LowVoltageMTDDateDay>27</LowVoltageMTDDateDay>
            <HighVoltageMTD>1239</HighVoltageMTD>
            <HighVoltageMTDDateMonth>9</HighVoltageMTDDateMonth>
            <HighVoltageMTDDateDay>27</HighVoltageMTDDateDay>
        </Total>
        <MTU1>
            <VoltageNow>1238</VoltageNow>
            <LowVoltageHour>1231</LowVoltageHour>
            <LowVoltageToday>1157</LowVoltageToday>
            <LowVoltageTodayTimeHour>19</LowVoltageTodayTimeHour>
            <LowVoltageTodayTimeMin>25</LowVoltageTodayTimeMin>
            <HighVoltageHour>1238</HighVoltageHour>
            <HighVoltageToday>1239</HighVoltageToday>
            <HighVoltageTodayTimeHour>22</HighVoltageTodayTimeHour>
            <HighVoltageTodayTimeMin>22</HighVoltageTodayTimeMin>
            <LowVoltageMTD>1157</LowVoltageMTD>
            <LowVoltageMTDDateMonth>9</LowVoltageMTDDateMonth>
            <LowVoltageMTDDateDay>27</LowVoltageMTDDateDay>
            <HighVoltageMTD>1239</HighVoltageMTD>
            <HighVoltageMTDDateMonth>9</HighVoltageMTDDateMonth>
            <HighVoltageMTDDateDay>27</HighVoltageMTDDateDay>
        </MTU1>
        <MTU2>
            <VoltageNow>0</VoltageNow>
            <LowVoltageHour>0</LowVoltageHour>
            <LowVoltageToday>0</LowVoltageToday>
            <LowVoltageTodayTimeHour>0</LowVoltageTodayTimeHour>
            <LowVoltageTodayTimeMin>0</LowVoltageTodayTimeMin>
            <HighVoltageHour>0</HighVoltageHour>
            <HighVoltageToday>0</HighVoltageToday>
            <HighVoltageTodayTimeHour>0</HighVoltageTodayTimeHour>
            <HighVoltageTodayTimeMin>0</HighVoltageTodayTimeMin>
            <LowVoltageMTD>0</LowVoltageMTD>
            <LowVoltageMTDDateMonth>0</LowVoltageMTDDateMonth>
            <LowVoltageMTDDateDay>0</LowVoltageMTDDateDay>
            <HighVoltageMTD>0</HighVoltageMTD>
            <HighVoltageMTDDateMonth>0</HighVoltageMTDDateMonth>
            <HighVoltageMTDDateDay>0</HighVoltageMTDDateDay>
        </MTU2>
        <MTU3>
            <VoltageNow>0</VoltageNow>
            <LowVoltageHour>0</LowVoltageHour>
            <LowVoltageToday>0</LowVoltageToday>
            <LowVoltageTodayTimeHour>0</LowVoltageTodayTimeHour>
            <LowVoltageTodayTimeMin>0</LowVoltageTodayTimeMin>
            <HighVoltageHour>0</HighVoltageHour>
            <HighVoltageToday>0</HighVoltageToday>
            <HighVoltageTodayTimeHour>0</HighVoltageTodayTimeHour>
            <HighVoltageTodayTimeMin>0</HighVoltageTodayTimeMin>
            <LowVoltageMTD>0</LowVoltageMTD>
            <LowVoltageMTDDateMonth>0</LowVoltageMTDDateMonth>
            <LowVoltageMTDDateDay>0</LowVoltageMTDDateDay>
            <HighVoltageMTD>0</HighVoltageMTD>
            <HighVoltageMTDDateMonth>0</HighVoltageMTDDateMonth>
            <HighVoltageMTDDateDay>0</HighVoltageMTDDateDay>
        </MTU3>
        <MTU4>
            <VoltageNow>0</VoltageNow>
            <LowVoltageHour>0</LowVoltageHour>
            <LowVoltageToday>0</LowVoltageToday>
            <LowVoltageTodayTimeHour>0</LowVoltageTodayTimeHour>
            <LowVoltageTodayTimeMin>0</LowVoltageTodayTimeMin>
            <HighVoltageHour>0</HighVoltageHour>
            <HighVoltageToday>0</HighVoltageToday>
            <HighVoltageTodayTimeHour>0</HighVoltageTodayTimeHour>
            <HighVoltageTodayTimeMin>0</HighVoltageTodayTimeMin>
            <LowVoltageMTD>0</LowVoltageMTD>
            <LowVoltageMTDDateMonth>0</LowVoltageMTDDateMonth>
            <LowVoltageMTDDateDay>0</LowVoltageMTDDateDay>
            <HighVoltageMTD>0</HighVoltageMTD>
            <HighVoltageMTDDateMonth>0</HighVoltageMTDDateMonth>
            <HighVoltageMTDDateDay>0</HighVoltageMTDDateDay>
        </MTU4>
    </Voltage>

    <Power>
        <Total>
            <PowerNow>1393</PowerNow>
            <PowerHour>1373</PowerHour>
            <PowerTDY>10629</PowerTDY>
            <PowerMTD>10629</PowerMTD>
            <PowerProj>1272060</PowerProj>
            <KVA>1468</KVA>
            <PeakTdy>6482</PeakTdy>
            <PeakMTD>6482</PeakMTD>
            <PeakTdyHour>20</PeakTdyHour>
            <PeakTdyMin>18</PeakTdyMin>
            <PeakMTDMonth>9</PeakMTDMonth>
            <PeakMTDDay>27</PeakMTDDay>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>2</MinTdyHour>
            <MinTdyMin>36</MinTdyMin>
            <MinMTDMonth>9</MinMTDMonth>
            <MinMTDDay>11</MinMTDDay>


        </Total>
        <MTU1>
            <PowerNow>1393</PowerNow>
            <PowerHour>1373</PowerHour>
            <PowerTDY>10629</PowerTDY>
            <PowerMTD>10629</PowerMTD>
            <PowerProj>1272060</PowerProj>
            <KVA>1468</KVA>
            <PeakTdy>6482</PeakTdy>
            <PeakMTD>6482</PeakMTD>
            <PeakTdyHour>20</PeakTdyHour>
            <PeakTdyMin>18</PeakTdyMin>
            <PeakMTDMonth>9</PeakMTDMonth>
            <PeakMTDDay>27</PeakMTDDay>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>2</MinTdyHour>
            <MinTdyMin>36</MinTdyMin>
            <MinMTDMonth>9</MinMTDMonth>
            <MinMTDDay>11</MinMTDDay>


        </MTU1>
        <MTU2>
            <PowerNow>0</PowerNow>
            <PowerHour>-1</PowerHour>
            <PowerTDY>0</PowerTDY>
            <PowerMTD>0</PowerMTD>
            <PowerProj>0</PowerProj>
            <KVA>0</KVA>
            <PeakTdy>0</PeakTdy>
            <PeakMTD>0</PeakMTD>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>0</MinTdyHour>
            <MinTdyMin>0</MinTdyMin>
            <MinMTDMonth>0</MinMTDMonth>
            <MinMTDDay>0</MinMTDDay>


        </MTU2>

        <MTU3>
            <PowerNow>0</PowerNow>
            <PowerHour>-1</PowerHour>
            <PowerTDY>0</PowerTDY>
            <PowerMTD>0</PowerMTD>
            <PowerProj>0</PowerProj>
            <KVA>0</KVA>
            <PeakTdy>0</PeakTdy>
            <PeakMTD>0</PeakMTD>
            <PeakTdyHour>0</PeakTdyHour>
            <PeakTdyMin>0</PeakTdyMin>
            <PeakMTDMonth>0</PeakMTDMonth>
            <PeakMTDDay>0</PeakMTDDay>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>0</MinTdyHour>
            <MinTdyMin>0</MinTdyMin>
            <MinMTDMonth>0</MinMTDMonth>
            <MinMTDDay>0</MinMTDDay>
        </MTU3>
        <MTU4>
            <PowerNow>0</PowerNow>
            <PowerHour>-1</PowerHour>
            <PowerTDY>0</PowerTDY>
            <PowerMTD>0</PowerMTD>
            <PowerProj>0</PowerProj>
            <KVA>0</KVA>
            <PeakTdy>0</PeakTdy>
            <PeakMTD>0</PeakMTD>
            <PeakTdyHour>0</PeakTdyHour>
            <PeakTdyMin>0</PeakTdyMin>
            <PeakMTDMonth>0</PeakMTDMonth>
            <PeakMTDDay>0</PeakMTDDay>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>0</MinTdyHour>
            <MinTdyMin>0</MinTdyMin>
            <MinMTDMonth>0</MinMTDMonth>
            <MinMTDDay>0</MinMTDDay>
        </MTU4>
    </Power>

    <Cost>
        <Total>
            <CostNow>17</CostNow>
            <CostHour>16</CostHour>
            <CostTDY>85</CostTDY>
            <CostMTD>85</CostMTD>
            <CostProj>10172</CostProj>
            <PeakTdy>75</PeakTdy>
            <PeakMTD>75</PeakMTD>
            <PeakTdyHour>22</PeakTdyHour>
            <PeakTdyMin>22</PeakTdyMin>
            <PeakMTDMonth>9</PeakMTDMonth>
            <PeakMTDDay>27</PeakMTDDay>

            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>2</MinTdyHour>
            <MinTdyMin>36</MinTdyMin>
            <MinMTDMonth>9</MinMTDMonth>
            <MinMTDDay>11</MinMTDDay>
        </Total>
        <MTU1>
            <CostNow>17</CostNow>
            <CostHour>16</CostHour>
            <CostTDY>85</CostTDY>
            <CostMTD>85</CostMTD>
            <CostProj>10172</CostProj>
            <PeakTdy>75</PeakTdy>
            <PeakMTD>75</PeakMTD>
            <PeakTdyHour>22</PeakTdyHour>
            <PeakTdyMin>22</PeakTdyMin>
            <PeakMTDMonth>9</PeakMTDMonth>
            <PeakMTDDay>27</PeakMTDDay>

            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>2</MinTdyHour>
            <MinTdyMin>36</MinTdyMin>
            <MinMTDMonth>9</MinMTDMonth>
            <MinMTDDay>11</MinMTDDay>
        </MTU1>
        <MTU2>
            <CostNow>0</CostNow>
            <CostHour>-1</CostHour>
            <CostTDY>0</CostTDY>
            <CostMTD>0</CostMTD>
            <CostProj>0</CostProj>
            <PeakTdy>0</PeakTdy>
            <PeakMTD>0</PeakMTD>
            <PeakTdyHour>0</PeakTdyHour>
            <PeakTdyMin>0</PeakTdyMin>
            <PeakMTDMonth>0</PeakMTDMonth>
            <PeakMTDDay>0</PeakMTDDay>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>0</MinTdyHour>
            <MinTdyMin>0</MinTdyMin>
            <MinMTDMonth>0</MinMTDMonth>
            <MinMTDDay>0</MinMTDDay>
        </MTU2>
        <MTU3>
            <CostNow>0</CostNow>
            <CostHour>-1</CostHour>
            <CostTDY>0</CostTDY>
            <CostMTD>0</CostMTD>
            <CostProj>0</CostProj>
            <PeakTdy>0</PeakTdy>
            <PeakMTD>0</PeakMTD>
            <PeakTdyHour>0</PeakTdyHour>
            <PeakTdyMin>0</PeakTdyMin>
            <PeakMTDMonth>0</PeakMTDMonth>
            <PeakMTDDay>0</PeakMTDDay>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>0</MinTdyHour>
            <MinTdyMin>0</MinTdyMin>
            <MinMTDMonth>0</MinMTDMonth>
            <MinMTDDay>0</MinMTDDay>
        </MTU3>
        <MTU4>
            <CostNow>0</CostNow>
            <CostHour>-1</CostHour>
            <CostTDY>0</CostTDY>
            <CostMTD>0</CostMTD>
            <CostProj>0</CostProj>
            <PeakTdy>0</PeakTdy>
            <PeakMTD>0</PeakMTD>
            <PeakTdyHour>0</PeakTdyHour>
            <PeakTdyMin>0</PeakTdyMin>
            <PeakMTDMonth>0</PeakMTDMonth>
            <PeakMTDDay>0</PeakMTDDay>
            <MinTdy>0</MinTdy>
            <MinMTD>0</MinMTD>
            <MinTdyHour>0</MinTdyHour>
            <MinTdyMin>0</MinTdyMin>
            <MinMTDMonth>0</MinMTDMonth>
            <MinMTDDay>0</MinMTDDay>
        </MTU4>
    </Cost>

    <System>
        <NumberMTU>1</NumberMTU>
    </System>

    <subwat></subwat>
    <subcost></subcost>
    <Utility>
        <CarbonRate>155</CarbonRate>
        <CurrentRate>11531</CurrentRate>
        <MeterReadDate>1</MeterReadDate>
        <DaysLeftInBillingCycle>4</DaysLeftInBillingCycle>
        <PlanType>1</PlanType>
        <CurrentTier>0</CurrentTier>
        <CurrentTOU>0</CurrentTOU>
        <CurrentTOUDescription></CurrentTOUDescription>
    </Utility>


</LiveData>


Now, all we need is someone to write a script that periodically downloads and parses this file, and puts the results into Indigo variables.

Any takers??

Choose to chance the rapids.
Dare to dance the tide.

Posted on
Mon Sep 28, 2009 3:44 pm
GRWilde offline
User avatar
Posts: 173
Joined: Nov 15, 2005
Location: Los Angeles

Connection to TED 5000 from Mac

I also had problems connecting to TED 5000 using http://TED5000.
Then I ran across the following article: http://fivepercent.us/2009/08/22/ted-50 ... ervations/

It said in part:
"The instructions tell you to open your browser and go to http://TED5000 — this will work on a computer that supports WINS, in other words Windows, but not Mac OS X, or at least not mine. I was able to determine the IP address of the gateway by using a Windows machine on our home network (type “ping ted5000″ from a command prompt and see the returned IP address). If you’re in a Mac only house, then try the first address after your router address (from a terminal prompt type “ifconfig” and look for the “inet” and/or “broadcast” line — chances are broadcast is either 192.168.1.255 or 10.0.0.255, suggesting that the router is at 192.168.1.1 or 10.0.0.1, respectively). By default, the gateway seems to use DHCP to check with the router to determine what address to use, and that seems to be one higher than the address of the router. You should be able to ping the router: try “ping 192.168.1.1″ — if you get back a line every second, then try pinging 192.168.1.2 — that’s the TED 500 gateway. Otherwise, try 10.0.0.1 and 10.0.0.2 respectively. I used http://192.168.1.2/ in my browser to bring up Footprints. Hurrah! (I’ll investigate if there’s a reasonable WINS client that works with Macs, or with my Apple Time Capsule router)"

Sure enough I found TED Footprints using Safari at 192.168.0.2 where my router address was 192.168.0.1. The documentation is just misleading. TED seems to use the next higher available DHCP address. I then changed TED Footprints to use a different fixed IP address. It all works great now - much better that the TED 1000 system.

George Wilde

Posted on
Mon Sep 28, 2009 4:13 pm
berkinet offline
User avatar
Posts: 3297
Joined: Nov 18, 2008
Location: Berkeley, CA, USA & Mougins, France

Re: Connection to TED 5000 from Mac

GRWilde wrote:
...(from a terminal prompt type “ifconfig” and look for the “inet” and/or “broadcast” line — chances are broadcast is either 192.168.1.255 or 10.0.0.255,... ...TED seems to use the next higher available DHCP address... ...I’ll investigate if there’s a reasonable WINS client that works with Macs...

May I offer a couple of suggestions: If you ping the broadcast address you will get back a response from every host on the network. That should make it a lot easier to figure out the address of the TED5000. Also, the DHCP server on your network is responsible for assigning the IP address. While any given device may get an address 1 higher than the router, that behavior is not predictable. It depends on lots of factors, including the DHCP server configuration and its assignment algorithms.

Finally, the 10.6 Network Preferences Panel (under advanced) provides an option for WINS settings. I've never used it. But, it might help you with your TED.

Posted on
Mon Sep 28, 2009 5:06 pm
bobeast offline
User avatar
Posts: 400
Joined: Apr 16, 2003

Re: Connection to TED 5000 from Mac

GRWilde wrote:
I was able to determine the IP address of the gateway by using a Windows machine on our home network (type “ping ted5000″ from a command prompt and see the returned IP address).


Thanks! That indeed sheds some light on the issue. I wasn't aware of the WINS issue. Unfortunately, the trick of pinging for the IP will only give you the current IP as assigned by the router. That address is of course subject to change as clients come and go and as DHCP leases expire.

Probably the best solution for Mac will be to assign an IP manually within the subnet and IP range of the DHCP router. Then if you want to access the gateway from outside the home, assign a custom port number and have your router forward that port's traffic directly to the gateway.

Choose to chance the rapids.
Dare to dance the tide.

Posted on
Mon Sep 28, 2009 6:43 pm
berkinet offline
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Re: Connection to TED 5000 from Mac

bobeast wrote:
...Unfortunately, the trick of pinging for the IP will only give you the current IP as assigned by the router. That address is of course subject to change as clients come and go and as DHCP leases expire...
Depending on your DHCP server implementation (commonly a function in the gateway router), you may be able to "reserve" or assign a specific IP address for a specific MAC address. If your TED service is running, you should be able to see the assignment in your DHCP server's list of leases. Typically, each entry in the list contains the MAC address of the device.

You could also run arp -a from the terminal window. That will give you the IP Address and MAC Address of all the hosts on your LAN (well actually, all the hosts in the arp cache. I.e. hosts that have recently communicated with your computer). For example:
Code: Select all
$ arp -a
? (192.168.4.1) at 0:9:5b:be:4b:7d on en0 ifscope [ethernet]
? (192.168.4.85) at 0:11:24:a3:2c:f7 on en0 ifscope [ethernet]
? (192.168.4.163) at 0:11:49:0:18:e7 on en0 ifscope [ethernet]
? (192.168.4.164) at 0:11:49:0:18:ea on en0 ifscope [ethernet]
? (192.168.4.168) at 0:5:cd:18:8e:6b on en0 ifscope [ethernet]
? (192.168.4.255) at ff:ff:ff:ff:ff:ff on en0 ifscope [ethernet]
$

So, to be sure you get all your local hosts in the arp cache, you should precede the arp command with a ping to your network's broadcast address (ctrl-C to stop the ping). Note that the last entry in the arp table is the network broadcast address.

Posted on
Mon Oct 05, 2009 9:58 pm
gregjsmith offline
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Posted on
Mon Oct 05, 2009 10:59 pm
bobeast offline
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gregjsmith wrote:


Interesting. Unfortunately it appears that Google PowerMeter itself is still vaporware :(

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Dare to dance the tide.

Posted on
Tue Oct 06, 2009 12:27 pm
webdeck offline
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bobeast wrote:
gregjsmith wrote:


Interesting. Unfortunately it appears that Google PowerMeter itself is still vaporware :(


I wrote to Energy, Inc. and they replied saying that a TED 5000 firmware update to support Google PowerMeter would be available for download on Friday.

On a related note, does anyone else have issues getting support from Energy, Inc.? I've been sending them issues I have with my net-metering setup (I have solar panels), and they just don't respond at all, not even an acknowledgement, but I sent them this question about Google PowerMeter and they responded right away.

-Mike

Posted on
Tue Oct 06, 2009 12:41 pm
bobeast offline
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webdeck wrote:
On a related note, does anyone else have issues getting support from Energy, Inc.? I've been sending them issues I have with my net-metering setup (I have solar panels), and they just don't respond at all, not even an acknowledgement, but I sent them this question about Google PowerMeter and they responded right away.
-Mike


I wrote them 3 time about a problem I was having with my TED 1000. I Never got a single reply or acknowledgement. They apparently can't be bothered with pesky customer problems.

Choose to chance the rapids.
Dare to dance the tide.

Posted on
Tue Oct 06, 2009 3:20 pm
jay (support) offline
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bobeast wrote:
I wrote them 3 time about a problem I was having with my TED 1000. I Never got a single reply or acknowledgement. They apparently can't be bothered with pesky customer problems.


Now, now, you can't expect everyone to have the AWESOME level of support you get here... :D

Jay (Indigo Support)
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Posted on
Tue Oct 06, 2009 6:51 pm
bobeast offline
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jay wrote:
bobeast wrote:
I wrote them 3 time about a problem I was having with my TED 1000. I Never got a single reply or acknowledgement. They apparently can't be bothered with pesky customer problems.


Now, now, you can't expect everyone to have the AWESOME level of support you get here... :D


Yes, you guys have definitely spoiled us ;)

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Dare to dance the tide.

Posted on
Tue Oct 06, 2009 8:26 pm
jamus offline
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bobeast wrote:

I wrote them 3 time about a problem I was having with my TED 1000. I Never got a single reply or acknowledgement. They apparently can't be bothered with pesky customer problems.


Surprisingly, sales question I had about the 5000 never got answered, but when I needed to get a MTU replaced, they responded next business day.

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