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Frequently Asked Questions
We've assembled a list of questions that we often hear from customers. They are grouped together under the topics:
Be sure to check out our How-To Wiki for answers and step-by-step instructions for common Home Automation questions.
Installation
What is my registration code? I lost my original registration email and now I need the code again.
Enter your email address and we will automatically look up your registration information. Alternatively, if you purchased Indigo from MacHomeStore.com then you can login to your user account on their site to review your order history.
Do I have to leave my Mac on all the time to use Indigo?
Indigo supports uploading basic scheduled actions and control logic to the PowerLinc 2414U and PowerLinc 1132CU. Once your Indigo actions are uploaded to the controller, you can turn your Mac off and still have basic home automation control of most devices.
Can I run Indigo Server under a non-administrator OS X user account?
The default installation of the Indigo Server requires that the admin OS X user account under which it was installed be logged in and running. However, as detailed on the online forum, it is possible to run the Indigo Server under other user accounts with some file/folder permission changes.
Is it possible to run the Indigo Server as a daemon before any users are logged in?
As detailed on the online forum, it is possible to run the Indigo Server before any OS X user account is logged in. There are limitations, however, to launching Indigo Server in this fashion. For example, AppleScript support will be disabled.
Another option is to setup a separate user account that runs Indigo. Then, with fast user switching,
you can switch between individual user accounts while keeping the Indigo-specific account (and
Indigo Server) running in the background.
Hardware
Can Indigo upload schedules and macros to the CM11 or ActiveHome Pro (CM15) interfaces so I can turn off my Mac?
Indigo currently only supports uploading to the PowerLinc 2414U and PowerLinc 1132CU interfaces.
Does Indigo support Z-Wave, ZigBee, or UPB home automation hardware?
Indigo currently supports dozens of INSTEON modules and dozens of X10 modules. We continue to evaluate supporting additional home automation standards, but at this time have no public information available about Z-Wave, ZigBee, or UPB support.
Troubleshooting
When I try to turn on/off a particular INSTEON or X10 module (lamp, appliance, switch module, etc.) it does not work. But I can control modules plugged into other outlets. What is going on?
For some reason the signal cannot reliably get to that INSTEON or X10 module. Here are some common causes and solutions.
General
Which version of Indigo (Lite or Pro) should I buy?
It really depends on your needs. If you are new to Home Automation and have only a few (20 or less) devices, you should try out Indigo Lite. If you want to control an unlimited number of devices, high-end devices (thermostats, sprinklers, multiple I/O devices), integrate with other applications (iTunes, etc.), or have complex automation requirements, you'll probably want the full power of Indigo Pro. Indigo Pro also supports plugins from us and other 3rd parties that significantly increase the reach of your home automation system. If you purchase Lite and later decide to upgrade to Pro, you can purchase a Pro upgrade code that will unlock the Pro features in your current installation -- no new installation or reconfiguration necessary.
The feature comparison chart will help you decide which version is for you.
Does Indigo have a Web interface for controlling my house remotely from another computer or an iPhone?
Yes, Indigo 5 includes a built-in Web server that will allow you to fully control your Home Automation system. Indigo Pro also provides easy-to-create graphical Control Pages. We also have created Indigo Touch, our native iPhone and iPod touch application, which is available for free in the iTunes App Store.
Will there be a Windows or Linux version of Indigo?
Our development efforts are currently focused on the Mac platform. However, we do hope to be able to offer our technologies on other platforms in the future.
Have another question?
Search through our How-To Wiki for step-by-step solutions for common Home Automation tasks. If you don't find what you're looking for there, then join the Indigo user community on our searchable online support forum. You'll find hundreds of tips, suggestions, and great examples.